Licensed Insurance Representative - Onsite

Licensed Insurance Representative

This position will be based on-site at our Port Saint Lucie, Florida location. TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include paid training, competitive wages, full benefits, paid time off, and employee wellness and engagement programs.

Our Licensed Insurance Representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

Your Responsibilities

As a Licensed Insurance Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns. This includes handling and carefully responding to all inbound and outbound customer inquiries, providing excellent customer service through active listening, working with confidential customer information and treating it sensitively, aiming to resolve issues on the first call by being proactive, patient, empathetic, and understanding, appropriately communicating with customers, exercising retention efforts if needed, identifying customers who are comparison-shopping and inquiring about contract terms, assisting the customer with the correct price plan, and compassionately handling sensitive situations surrounding healthcare needs, education, and prevention planning.

We're Looking For

Fearless people people who are inspired to deliver only the best in all that we do. Qualifications include possessing an active home state Property & Casualty License, a high school diploma or equivalent, minimum of 6 months of customer service experience, being 18 years of age or older, ability to type at least 25 words per minute, comfortable with desktop computer systems and have general knowledge of Windows-based systems, customer service and / or sales experience preferred, and a college degree preferred but not required.

Key Competencies

Process Excellence, Collaboration, Communication, Organizational Skills, Emotional Intelligence, Open-Mindedness, Critical Thinking, and Solution-Oriented.

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. EOE / Disability / Vets.