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Program Coordinator

Program Coordinator

Robert HalfOakland, CA, US
8 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

We are seeking a Program Coordinator (contractor role) to support and optimize the learner journey by enhancing administrative processes, ensuring seamless customer support, and strengthening cross-departmental collaboration. This role focuses on evaluating and improving all learner touchpoints within our systems, applications, and communication workflows.

Type of Role :

This is a project-based contractor role lasting 4–6 months, with the potential for extension. The position allows for remote work and reports to the Chief Operating Officer (COO).

Key Focus :

The role prioritizes customer support and operational efficiency in assisting learners throughout their professional development journey, from program exploration to completion. The coordinator will ensure an accessible, frictionless customer experience while improving back-end processes such as logistics, communication, and administrative systems.

Responsibilities :

End-to-End Process Evaluation :

  • Conduct a detailed review of the learner journey, focusing on administrative workflows, communication protocols, and customer support needs.

Touchpoint Mapping :

  • Identify areas of improvement across all touchpoints, including website visits, learner portal interactions, staff communications, and program applications to ensure operational smoothness.

    • Customer Support and Accessibility Enhancements :

  • Recommend and implement changes to improve usability, accessibility, and responsiveness in learner-facing tools (e.g., website, portal, application forms).

    • Streamlined Communication Processes :

  • Partner with internal teams—including counseling, finance, IT, and communications staff—to improve learner experience and create consistent communication across departments.

    • Metrics and Reporting :

  • Develop KPIs for learner satisfaction and engagement, establish measurement tools, and provide actionable recommendations to drive continuous improvement.

    • Project Management :

  • Create detailed project plans and provide regular status updates to senior leadership, including progress tracking, challenges, and outcomes.

    • Ide al Candidate Profile :

    This role is ideal for administrative and customer support professionals with experience in project-based evaluation, streamlining workflows, and enhancing customer satisfaction in an educational or professional development setting. Candidates must have :

  • Strong customer relationship management skills.
  • Experience with cross-functional collaboration in administrative teams.
  • Ability to leverage tools for tracking KPIs (e.g., Excel, dashboards, or reporting systems).
  • Proficiency in project management software (e.g., Asana, Trello, or similar tools).
  • Knowledge of digital platforms and systems like learning portals or CRM tools is a plus.
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    Program Coordinator • Oakland, CA, US