Technical Service Manager Electrical Field Testing

Position Summary

The Technical Service Manager (TSM) will develop and maintain relationships with potential and existing clients within the technical and manufacturing fields. Identify opportunities to mentor existing workforce while developing and implementing strategies for growth and best business practices within assigned location and / or department. Position is also responsible for completing technical jobs and duties as business needs dictate.

Responsibilities

• Responsible for day-to-day operations of assigned location and / or department. Provide solutions to local business topics (Customer concerns employee question / concerns facility issues etc.)
• Responsible for hiring and training for direct reports. Conduct interviews complete job reviews set and review professional development goals for direct reports. Mentor and coach team of technicians; Audit performance quality and build training plans for direct reports. Ensure staff is motivated and productive.
• Schedule work of local team and coordinate schedules for larger jobs with other managers.
• Apply industry knowledge to offer technical / practical options to both internal and external customers; Prepare and review quotes; perform job walks as required; review test reports; audit field work for quality.
• Cultivate and maintain customer relationships with internal customers external customers and vendors. Conduct client communication in a highly customer service-oriented manner.
• Responsible for reviewing jobs to ensure the job meets or exceeds profitability goals.
• Work with VP GM and / or GM to ensure continuous improvement strategic business initiatives are developed and implemented.
• Prepare variety of reports as assigned.
• Work with HSE to develop effective safety records and practices to minimize the Companys exposure to potential risks.
• Work may require flexible hours weekends holidays and night work to work coordinate and / or communicate location business needs.
• All work and decisions shall be conducted in strict compliance of all regulatory law.
• Observe all safety rules and Best Practices; Follow all company policies and procedures.
• Maintain NETA certification and be willing to test up to the next level-Testing Division.
• Other duties as assigned.

Required Experience and Qualifications

Who we are!

RESA Power is a dynamic people first organization that prides itself on being the employer of choice in its industry! RESA is fortunate to have an extraordinarily talented group of people who take pride in everything they do! RESA Power has locations throughout the United States & Canada. We are a trusted service provider committed to ensuring the safety performance and compliance of electrical distribution systems. With a track record of long-term partnerships and excellence in customer experience for nearly a decade!

Our Mission

Ensure reliable and safe mission-critical power across our customers electrical infrastructure lifecycle.

Our Vision

To be the premier first-choice trusted provider in the US and Canada for critical power services and products by delivering the best customer and employee experience in the industry.

Core Cultural Competencies

We do it right

We are customer driven

We focus on growth

We solve problems

We get it done

We build strong relationships

Additional Information

Travel : Up to 50% travel

Type : Full-time

Location : Indianapolis IN

Compensation : $65.00-$75.00 an hour plus eligible for overtime.

Relocation : Available for highly qualified candidates.

Benefits : Full benefits including medical dental vision company-paid life insurance Employee Ownership Plan matching 401k paid time off Paid Holidays and Milestone bonus.

Physical Demands : Office Duties; Lifting a maximum of 50lbs on a daily crawling climbing standing for long periods of time and working in non-ideal conditions.

Application Details : The position will stay open until filled - seeking one FTE. Apply via job postings on job boards or from the company website.

RESA Power is an equal opportunity employer. Qualified applicants will be considered without regard to age race creed color national origin ancestry marital status affectional or sexual orientation gender identity or expression disability nationality sex or veteran status.

Required Experience :

Manager

Key Skills

Children Activity,Landscaping,Electronics Engineering,End User Support,Front Office Management,Airlines

Employment Type : Full-Time

Department / Functional Area : Operations

Experience : years

Vacancy : 1

Monthly Salary Salary : 65 - 75