Dispatcher - San Jose, CA

ARS-Rescue RooterSan Jose, CA, US

30+ days ago

Job type

Full-time

Job description

Job Description

Overview

Atlas Trillo is part of the nation's leading providers of plumbing and heating / air conditioning and we currently have an excellent opportunity for a Dispatcher to join our team.

We offer

$24.00 – 28.00 / hr. depending on experience
Comprehensive benefits package including medical, dental, vision, prescription & life insurance
401(k) plan with company match
13 days paid time off and 8 paid holidays
Quality, comprehensive paid training programs
Clean office environment with strong team culture
Discount Programs with our partnered accounts (Childcare, personal cell phone, etc.)
Opportunity to give back to your community through partnership with St. Jude Children’s Research Hospital, The Tim Tebow Foundation, ARS Cares Program, and More!
Promotion opportunities! We love to promote existing employees who demonstrate skills and work ethic of success!

Responsibilities

Ensure service technicians are dispatched efficiently and customer needs are met promptly

Set and schedule technician appointments for jobs

Manage call flow from our service platform, coordinate scheduling, and guide field teams throughout the day

Enter customer data into the computer

Resolve and assist customers by taking incoming calls and making outbound calls regarding appointment scheduling for maintenance agreements

Qualifications

What do you need

High school diploma or GED equivalent, or a combination of related experience and / or advanced training / education

One or more years as a dispatcher / scheduler

Ability to work a full-time Tuesday-Saturday or Sunday-Thursday schedule at the office

Ability to thrive in a fast-paced environment and to meet and exceed expectations

A strong degree of self-motivation to provide exceptional customer service to customers

Excellent organizational skills and the ability to coordinate multiple appointments

Demonstrated listening, written / verbal communication, and interpersonal skills

Computer proficiency, including working knowledge of Microsoft Office products, including Excel and Word

Knowledge of the local geographic territory

Ability to pass a criminal background check and drug screen

If you are interested in joining our team and growing your career, please apply today!

Note : This posting outlines potential pay ranges and opportunities, which are not guaranteed and do not represent a formal offer. Additional compensation may be offered based on experience and will be outlined in an offer letter addendum. ARS is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status under applicable federal, state, or local laws. Privacy policy available upon request.

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Dispatcher • San Jose, CA, US