Customer Support Manager

Customer Support Manager

At TreviPay, we believe loyalty begins at the payment. Thousands of sellers use our global B2B payments and invoicing network to provide choice and convenience to buyers, open new markets and automate accounts receivables. With integrations to top eCommerce and ERP solutions and flexible trade credit options, TreviPay brings 40 years of experience serving leaders in manufacturing, retail and transportation.

Every day, TreviPay employees are challenged and empowered in a supportive, collaborative, entrepreneurial environment.

About The Role

We are seeking a passionate and experienced Customer Support Manager who thrives on delivering exceptional customer service and empowering teams to reach their full potential. In this role, youll lead at least two supervisors and their teams across multiple client programs, ensuring every customer interaction reflects our commitment to excellence.

Youll be a coach, a strategist, and a culture-builder driving performance, mentoring talent, and fostering a high-impact environment where employees feel supported and customers feel valued.

What Youll Do

• Champion a culture of customer excellence across every touchpoint internal and external
• Lead, coach, and develop supervisors and their teams to exceed KPIs and service standards
• Monitor productivity, quality, and staffing to ensure optimal coverage and performance
• Handle customer escalations with empathy and professionalism, turning challenges into opportunities
• Communicate key initiatives and operational updates with clarity and consistency
• Identify training needs and streamline workflows to elevate team effectiveness
• Drive continuous improvement through lean methodology and innovative thinking
• Collaborate cross-functionally to implement impactful changes and lead strategic projects
• Create a positive, inclusive, and inspiring team environment that supports growth and accountability

What You Bring

Bachelors degree strongly preferred

8+ years of customer support experience, with 6+ years in a leadership role

Proven ability to lead, motivate, and develop high-performing teams

Strong command of Microsoft Office; Salesforce / Service Cloud experience is a plus

Exceptional communication, problem-solving, and interpersonal skills

Empathy-driven leadership style with a get it done attitude

Ability to navigate escalated situations with grace and clarity

Passion for building customer loyalty and employee engagement