Software Operations SpecialistNTS Capital • Louisville, KY, US

Software Operations Specialist

NTS Capital • Louisville, KY, US

7 days ago

Job type

Full-time

Job description

Job Description

Why You’ll Love Working Here

At NTS, the Information Services team plays a key role in keeping systems running smoothly and supporting teams across the organization. This role offers hands-on experience with enterprise software, direct interaction with end users, and exposure to core business systems used every day. The team works collaboratively to solve problems, improve processes, and deliver reliable technology support that helps the organization operate efficiently.

What We Offer

Competitive pay and a full benefits package
Medical, dental, vision insurance, and more
Generous paid holidays, including your birthday off
Training, tools, and support to build technical skills
Opportunities to expand system and software knowledge
A collaborative, team-oriented work environment

About the Role

The Software Support Specialist provides front-line technical support to end users and works closely with software vendors to troubleshoot and resolve system issues. This role supports daily operations and helps ensure users have the tools and access they need to be successful.

Responsibilities

Provide end-user support across the organization

Act as a liaison with software providers, including Yardi and Avid, when troubleshooting issues

Manage and respond to requests through a help-desk ticketing system

Perform system administrator functions for software systems including Yardi, Avid, and Microsoft platforms

Collaborate with IT team members to ensure timely and effective support

Manage user accounts across multiple systems

Participate in additional training and responsibilities, including SQL database and advanced system functions

Qualifications

Proficiency with Microsoft Office 365 (Word, Excel, Outlook, Teams, SharePoint)

Comfortable providing customer support via phone and email

Strong communication skills and attention to detail

Willingness to learn new technologies and systems

Basic accounting knowledge is a plus

NTS is an Equal Opportunity Employer

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Software Operations Specialist • Louisville, KY, US

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