Trust & Safety Analyst II

Trust & Safety Analyst II

Want to help us help others? We're hiring! GoFundMe is home to a global community of more than 150 million people who come together every day with a shared purpose : helping one another. Since 2010, we've empowered people and organizations to raise over $30 billion for the causes they care about. In 2025, we launched GoFundMe Pro (pro.gofundme.com), a new platform designed to give nonprofits advanced fundraising tools and support. Together with our core platform, our vision is to become the most helpful place in the world.

Join us! The GoFundMe team is searching for a Trust & Safety Analyst II to join our growing team. The Trust & Safety department plays a critical role in protecting our customers from fraud and misuse while ensuring GoFundMe remains a safe and trusted platform. By safeguarding the opportunity to give online, we help strengthen our brand, drive growth, and most importantly, do the right thing by our customers.

As an Analyst II, you will focus on reviewing fundraiser content, handling policy escalations, and helping ensure funds are safely delivered to beneficiaries. This is a fast-paced role where you'll need strong attention to detail, consistency, and collaboration skills to find the right solutions.

You'll be part of a team of motivated professionals who are passionate about building trust and protecting our global community. This role is focused on content moderation review and real time policy escalations, it offers the opportunity to grow your expertise in Trust & Safety, develop new skills, and help ensure GoFundMe remains the most trusted place to give online.

Analysts will follow a fixed Tuesday-Saturday schedule, ensuring consistent collaboration and coverage. Since our work supports people every day of the week, some holiday shifts will also be part of the schedule.

The Job

• Provide high-quality ticket and queue management support to ensure fundraiser authenticity and safe delivery of funds for beneficiaries.
• Investigate escalated policy reviews across GoFundMe's platforms, ensuring escalations are resolved thoroughly and efficiently while managing time sensitive inquiries from our global partners.
• Actively support crisis response, set up crisis monitoring protocols and proactively assist affected customers and stakeholders as needed.
• Proven ability to work in a fast paced environment applying your sound decision making skillset in crisis management.
• Proactively identify gaps or ambiguities in existing policy, while staying current on evolving policy, political, and cultural contexts to inform decision-making.
• Mentor Analyst I peers by providing coaching, feedback, and guidance during policy or escalation reviews.
• Lead QA of casework, sharing insights and helping identify training opportunities.
• Serve as a go-to resource for Go-To-Market and Communications teams on sensitive or high-profile fundraisers.
• Contribute to Trust & Safety's long-term success by identifying trends, providing actionable insights, and collaborating with leadership on future strategy.

You

Why You'll Love It Here

We live by our core values : impatient to be great, find a way, earn trust every day, fueled by purpose. Be a part of something bigger with us!

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We are committed to providing diversity, equity, and inclusion training to all employees, and we do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.

The total annual salary for this full-time position is $66,500 - $99,500 + equity + benefits. As this is a remote position, the salary range was determined by role, level, and possible location across the US. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range based on your location during the hiring process.