Order Processing Specialist

Job Summary: Responsible for all logistical processing of retail customer orders including eCommerce; which includes coordination with customers, internal departments, warehouse, and arranges shipment of requested retail items.

Hours Required: 40+

Major Responsibilities

1. Process various retail customers and eCommerce orders, while following each customers guidelines
2. Support and maintain of logistics policies, procedures, support plans and similar data
3. Run/save/send reports on new purchase orders
4. Create labels, packing slips & pull sheets for new purchase orders & email them to the appropriate warehouse
5. Update pertinent fields in IQMS before orders ship
6. Schedule trucks to pick-up loads shipping from required locations
7. Request extensions for purchase orders when missed pickups occur
8. Coordinate with in-house sales team to promote accurate and timely processing of orders for customers
9. Problem solve and resolve warehouse issues & mishaps including missed cartons on loads, wrong loads shipped, merchandise shortages, and missed orders, while informing appropriate persons of these instances to track charges & fees incurred
10. Investigate and provide documentation to disprove customer chargebacks
11. Enter purchase orders into routing in a timely manner to avoid chargebacks for late shipments
12. Inform warehouses on new vendor shipping requirements along with any changes to present vendor routing & shipping guides. Update vendor guides as necessary & keep track of changes in Customer Guidelines folder
13. Perform other related duties as required and assigned

Skills Required

1. Bachelor’s degree or equivalent
2. Experience with Retail Portal websites
3. Strong communication skills - verbal and written
4. Ability to multi-task
5. Knowledge of transportation and logistics
6. Experience with retail eCommerce
7. Proficiency in Microsoft Office
8. Strong attention to detail and accuracy

Physical Demands

1. Extended periods of computer work primarily involving sitting.
2. Light physical work, including lifting or moving objects up to 20 pounds.