Talent.com
IT Field Support Specialist - Urgently Hiring!
IT Field Support Specialist - Urgently Hiring!Popeye's • Pearland, TX
IT Field Support Specialist - Urgently Hiring!

IT Field Support Specialist - Urgently Hiring!

Popeye's • Pearland, TX
8 days ago
Job type
  • Full-time
Job description

Are you in the Houston Area? Looking for an IT-role in the restaurant field?

At Popeyes, we’re not just serving food—we’re serving joy, tradition, and hospitality. Our Help Desk Technicians make sure the technology behind the scenes keeps up with the fast pace of our kitchens and drive-thrus.

In this role, you’ll provide essential first-level IT support to ensure our restaurants run smoothly, supporting everything from POS systems to restaurant technology infrastructure.

What We Offer

  • Competitive Pay – rewarding your skills and experience
  • Comprehensive Benefits – medical, dental, and vision coverage
  • Paid Time Off (PTO) – vacation, and holidays
  • Career Growth Opportunities – training and advancement within IT and operations
  • Supportive Team Culture – collaborative environment with opportunities to learn and grow

Key Responsibilities

  • Deliver first-level support for restaurant operations, including NCR, Aloha, and Sicom (Xenial) POS systems.
  • Diagnose and resolve hardware / software issues for registers, computers, laptops, mobile devices, and restaurant equipment (time clocks, headsets, drive-thru timers, order boards).
  • Accurately enter and manage tickets, resolving or escalating as needed.
  • Respond to requests via phone, email, and remote sessions.
  • Support system setups, software installations, and access configurations.
  • Troubleshoot connectivity, email, and web access issues for restaurant teams.
  • Assist with monitoring and correcting restaurant sales data.
  • Provide training and guidance to restaurant and field leaders on applications and system use.
  • Participate in rotating Help Desk duties, including outage coordination and project work.
  • Qualifications

  • 1–3 years of experience in an IT Help Desk or related field.
  • Strong troubleshooting abilities and remote support skills.
  • Knowledge of Microsoft Office Suite, Microsoft Teams, and Windows operating systems.
  • Solid understanding of network protocols.
  • Excellent communication, patience, and customer service skills.
  • Associate’s degree in Computer Science / MIS or equivalent experience preferred.
  • Prior experience in quick-service restaurant or retail IT support is highly valued.
  • Experience with Sicom POS systems is a plus.
  • We offer a welcoming and inclusive environment to our team members, job applicants, the guests we serve, and the communities we call home. ZNH FoodInc also has a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of discrimination, including harassment, because of race, color, sex, gender, age, religion or religious creed, national origin, ancestry, citizenship, marital status, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by law.

    IF Applicable Pay Transparency Range :

    Create a job alert for this search

    It Support Specialist • Pearland, TX

    Related jobs
    Technical Support Specialist

    Technical Support Specialist

    VirtualVocations • Humble, Texas, United States
    Full-time
    A company is looking for a Technical Support Specialist - Tier 2 (West Coast).Key Responsibilities Respond to customer inquiries via phone, chat, and email, providing technical assistance and esc...Show more
    Last updated: 30+ days ago • Promoted
    Senior Hiring Specialist

    Senior Hiring Specialist

    VirtualVocations • Humble, Texas, United States
    Full-time
    A company is looking for a Senior Hiring Specialist to manage their hiring processes and enhance their onboarding experience. Key Responsibilities Lead and evolve the primary hiring process, suppo...Show more
    Last updated: 1 day ago • Promoted
    IT Service Desk Representative

    IT Service Desk Representative

    VirtualVocations • Humble, Texas, United States
    Full-time
    A company is looking for a Tier 1 IT Service Desk Representative.Key Responsibilities Provide frontline support for end-users by diagnosing and resolving basic technical issues Manage incident t...Show more
    Last updated: 2 days ago • Promoted
    IT Field Services Technician

    IT Field Services Technician

    St. Josephs Medical Center • Houston, TX, USA
    Full-time
    Quick Apply
    WE ARE HEALTHCARE SYSTEMS OF AMERICA.Our mission is to elevate healthcare standards, improve patient outcomes, and create value for communities across the United States. Healthcare Systems of Americ...Show more
    Last updated: 21 days ago
    IT Support Coordinator

    IT Support Coordinator

    VirtualVocations • Humble, Texas, United States
    Full-time
    A company is looking for an IT Support Coordinator to provide technical support for a global remote workforce.Key Responsibilities Provide Tier 1 and Tier 2 technical support for hardware, softwa...Show more
    Last updated: 3 days ago • Promoted
    IT Support Associate

    IT Support Associate

    VirtualVocations • Humble, Texas, United States
    Full-time
    A company is looking for an IT Associate to support its technical operations and enhance user experience in a remote setting. Key Responsibilities Provide technical support for users and manage on...Show more
    Last updated: 2 days ago • Promoted
    Senior IT Sourcing Analyst

    Senior IT Sourcing Analyst

    VirtualVocations • Humble, Texas, United States
    Full-time
    A company is looking for an IT Strategic Sourcing Analyst Senior.Key Responsibilities Create and review contract terms and conditions with negotiators and internal customers Coordinate IT hardwa...Show more
    Last updated: 5 days ago • Promoted
    IT Support Specialist

    IT Support Specialist

    E|CONSORTIUM • Houston, TX, US
    Full-time
    Responsible for providing technical assistance and support related to computer systems, hardware, or software.Responds to queries, runs diagnostic programs, isolates problems, then determines and i...Show more
    Last updated: 20 days ago • Promoted
    IT Specialist

    IT Specialist

    VirtualVocations • Pasadena, Texas, United States
    Full-time
    A company is looking for an IT Specialist to join their IT team remotely.Key Responsibilities Manage and maintain Microsoft Cloud Office 365 and Azure Cloud services Handle Active Directory admi...Show more
    Last updated: 30+ days ago • Promoted
    Provider Network Administration Specialist

    Provider Network Administration Specialist

    VirtualVocations • Humble, Texas, United States
    Full-time
    A company is looking for a Senior Specialist, Provider Network Administration.Key Responsibilities Validate and maintain provider information in enrollment and provider databases Collaborate wit...Show more
    Last updated: 4 days ago • Promoted
    IT Support Specialist

    IT Support Specialist

    TEKsystems • Hitchcock, TX, United States
    Full-time
    Our client is looking to hire a IT Support Specialist to provide on site technical support to their approximately 120 users in Hitchcock, TX. Address assigned issues using problem solving skills.Esc...Show more
    Last updated: 2 hours ago • Promoted • New!
    Now Hiring IT and Telecom Field Technicians

    Now Hiring IT and Telecom Field Technicians

    HARDY INDUSTRIES • Katy, TX, US
    Full-time
    Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpd...Show more
    Last updated: 30+ days ago • Promoted
    IT Support Engineer

    IT Support Engineer

    VirtualVocations • Humble, Texas, United States
    Full-time
    A company is looking for an IT Support Engineer to ensure the smooth operation of its IT infrastructure during a period of rapid growth. Key Responsibilities Provide technical support via helpdesk...Show more
    Last updated: 30+ days ago • Promoted
    IT Provisioning Analyst

    IT Provisioning Analyst

    VirtualVocations • Humble, Texas, United States
    Full-time
    A company is looking for an IT Provisioning Analyst to join their Information Technology team.Key Responsibilities Create and maintain end user accounts and mailboxes in Active Directory and Offi...Show more
    Last updated: 1 day ago • Promoted
    IT Support Specialist

    IT Support Specialist

    VirtualVocations • Humble, Texas, United States
    Full-time
    A company is looking for an IT Specialist to join their IT Department and support employees with technical issues.Key Responsibilities Provide technical support to employees through helpdesk serv...Show more
    Last updated: 30+ days ago • Promoted
    Expert Support Specialist

    Expert Support Specialist

    VirtualVocations • Pasadena, Texas, United States
    Full-time
    A company is looking for a Tier 3 Expert Support Specialist.Key Responsibilities Provide escalation and resolution for complex IT issues Develop automation scripts and analytics using Power BI ...Show more
    Last updated: 2 days ago • Promoted
    IT Field Support Specialist - Urgently Hiring!

    IT Field Support Specialist - Urgently Hiring!

    Popeye's • Houston, TX, United States
    Full-time
    Are you in the Houston Area? Looking for an IT-role in the restaurant field?.At Popeyes, we’re not just serving food—we’re serving joy, tradition, and hospitality. Our Help Desk Technicians make sur...Show more
    Last updated: 8 days ago
    IT Support Technician

    IT Support Technician

    VirtualVocations • Humble, Texas, United States
    Full-time
    A company is looking for an Enterprise IT Tech I to provide remote IT support for staff and executives.Key Responsibilities Provide remote IT support, delivering timely and effective solutions M...Show more
    Last updated: 30+ days ago • Promoted