Patient Outreach & Data Management Specialist (Contract)
Organization : Leading National Healthcare Payor
Location : 100% Remote or Onsite (Candidate Preference)
Schedule : Full-Time, Monday – Friday, 8 : 00 AM – 5 : 00 PM
Contract Status : Short-term contract with opportunity to apply for permanent internal positions. Compensation : Starting at $25.00 / hour , Depending on Experience (DOE)
Start Date : ASAP
We are seeking a highly organized, detail-oriented professional for an immediate contract opening. This hybrid role manages high-volume outbound patient outreach and complex, data-intensive administrative tasks related to Provider Termination Re-paneling.
A. Patient Outreach (New Member Welcome) :
- Conduct outbound calls to Medicare members for Annual Wellness Visit (AWV) scheduling.
- Must be proficient in high-volume phone work and accurately quote member benefits
- Document activities in Epic and supporting Excel spreadsheets.
B. Data & Administrative Support (Provider Re-paneling) :
Manage patient data across multiple internal systems (SharePoint, sftp).Execute data manipulation tasks : mail merges, file exports, and precise data adding / removing in spreadsheets.Handle detailed, multi-step processes for letter generation, ensuring regulatory compliance and absolute accuracy of information.Required Skills & Qualifications
Experience : Proven experience in phone-based customer service, high-volume administrative support, or member services is vital.System Knowledge : Familiarity with Member Services functions and benefit quoting. Working knowledge of Epic is preferred.Core Skills : Exceptional Organizational Mastery , strong Attention to Detail , and demonstrated DependabilityRequires stable power and internet (for remote option) and strict adherence to the Mon–Fri schedule.Note : This position involves working with highly sensitive patient data and requires confidentiality.