Manager, Billing and Credit Risk, NA

About Vantage Data Centers

Vantage Data Centers powers, cools, protects and connects the technology of the world's well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.

Accounting Operations Department

Vantage Accounting Operations is a shared services team responsible for accurately and efficiently recording financial transactions while building positive financial relationships with customers and vendors across North America.

The team coordinates the entry, review, and approval of day-to-day transaction processing in accordance with financial policies and department SLAs. The team members proactively engage in solving problems through close collaboration with internal and external stakeholders in the development and implementation of continuous process improvements by maximizing the use of our technology resources, and continuing education to improve accounting operational efficiency through assessing, standardizing, and streamlining day-to-day processes. The team behaves with integrity, synergy, flexibility, respect, and initiative.

Position Overview

This role will be based in : Denver, CO and is in alignment with our flexible work policy. (3 days on site required, 2 days flexible).

Vantage is looking for a focused, thorough and impactful manager to lead the billing and collections functions and team and to oversee the completeness and accuracy of Vantage's revenue cycle in North America (US and Canada). This includes reviewing monthly recurring lease charges, utility charges and various non-recurring charges against customer leases and other contractual agreements. To achieve his / her mission, the manager will also be responsible for developing and deploying new tools and processes (variance analysis, billing calendars, checklists, KPIs, ledgers, etc.).

Fruitful business relationships are critical at Vantage, hence the Manager will not only positively coach, mentor and develop the team handling the day-to-day financial activities of the organization, but will also evaluate, assess, propose and implement improvements to the current systems, processes and working methods in order to even better operate as a fast growing, world-class organization and ensure uniformity of the service to our customers and collaboration within other Finance teams, site operations, IT and sales.

Essential Job Functions

Leads and coaches a team of up to 4 specialists involved in billings, collection and cash application activities

Coordinates all billing activities for Vantage's North America customer base (monthly recurring, utility, customer construction and non-recurring charges)

Maintains, upgrades, deploys customer ledgers and databases for financial tracking purposes

Works with the wider finance team to ensure financial reporting accuracy and contribute to an effective internal control environment

Ensures compliance to Vantage standards and customer leases

Assists with special projects involving the financial aspects of customer leases (integration, process changes)

Collaborates with the customer experience, finance, IT, operations and sales teams to ensure we operate as efficiently and accurately as possible

Duties

Monitors and ensures that the monthly billing and revenue cycle is complete and accurate for North American customers, in accordance with the billing schedules

Reads, summarizes, aggregates and reports on the financials aspects of customer contracts

Understands, analyzes and monitors utility revenues and costs to maximize recoverability and adherence to contractual PUE

Investigates and resolves any contractual irregularities or inquiries with customers or internal stakeholders

Reviews invoices and conducts variance analysis

Creates / approves customers leases parameters in Vantage's billing systems

Validates revenue data against executed contracts reporting

Maintains, upgrades, deploys customer ledgers and databases for financial tracking purposes

Works closely with cross functional organizations to respond to customer inquiries, to investigate and resolve potential customer billing issues and disputes

Resolves and tracks billing issues as they arise working with the upstream teams to fix root cause problems

Produces and appropriately files reports and other data sources that are necessary for SOX controls

Provides input into the on-going development and support of billing systems, processes, and policies

Collaborates with the budgeting and FP&A teams to ensure lease projections are adequately reflected to management

Promote a strong culture of customer service and cooperation within the team

Train, oversee, coach, develop, provide assistance to and evaluate the performance of team members.

Regularly assess customer credit risk of existing and future customers and engage in collection activities as needed

Maintain and regularly update the department's SharePoint site, ensuring all content related to Accounts receivable, Billing and Cash Applications is current, well-organized and easy to navigate.

Participates on projects and ad-hoc assignments as needed

Researches and provides backup for external audit requests

Participates in the capital tracking and billing of chargeable tenant improvement projects

Works closely with the operations business office billing manager to review billing KPIs, trends, dashboards and other data points

Job Requirements

Accounting and / or Finance or equivalent academic credentials required. CPA designation a plus

Experience working in a billing or a financial lease management role

5 years of relevant leadership experience in a similar team, required

Data Center, construction, or real estate experience preferred, but not required

Understanding of power infrastructure and utility billing processes is beneficial

Self-starting, resourceful individual who takes initiative with limited direction

Proficiency with technology in general, and more specifically Microsoft Office 365 (Excel, Outlook)

Knowledge of Yardi Voyager an asset, but not required

Experience and proficiency with understanding and summarizing complex lease contracts and billing data

Responsive and flexible to succeed within a fast growing, collaborative, global and multi-location team environment

Strong analytical skills with attention to detail and commitment to qualityin a high-volume and changing environment

Strong communication skills (verbal and written) with the ability to communicate internally with team members as well as externally with customers, with a solid customer service focus.

Ability to read and comprehend customer financial contracts and maintain confidentiality required

Ability to read and speak French is a plus

Travel required is expected to be less than 5%

Additional Details

Salary Range : $110,000 - $120,000 Base + Bonus (this range is based on Colorado market data and may vary in other locations)

This position is eligible for company benefits including but not limited to medical, dental, and vision coverage, life and AD&D, short and long-term disability coverage, paid time off, employee assistance, participation in a 401k program that includes company match, and many other additional voluntary benefits.

Compensation for the role will depend on a number of factors, including your qualifications, skills, competencies, and experience and may fall outside of the range shown.

#LI-Hybrid

#LI-AG1

We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other's strengths and respecting each other's weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations.

Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community.

Don't meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values.

Vantage Data Centers is an Equal Opportunity Employer

Vantage Data Centers does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage Data Centers.

We'll be accepting applications for at least one week from the date this role is posted. If you're interested, we encourage you to apply soon-we're excited to find the right person and will keep the role open until we do!