Help Desk Analyst

We are seeking a hands-on, detail-oriented Help Desk Analyst to join our IT support

team in Denver. This role is fully on-site and involves a mix of technical troubleshooting,

asset management, and physical inventory handling. The ideal candidate will have

experience with PC maintenance, imaging, and ticketing systems, and be comfortable

working in a fast-paced environment that requires both technical and logistical skills.

• Key Responsibilities :
• Provide technical support for PC hardware / software issues, including break / fix

and troubleshooting.

• Manage and track shipments using vendor image processing and shipping

tracking systems.

• Utilize Active Directory and internal tools to diagnose and resolve system issues.
• Maintain and update inventory using air-asset management systems and

spreadsheets.

• Process and resolve tickets using ServiceNow.
• Image and deploy computers for end users.
• Maintain inventory control using First-In-First-Out (FIFO) methodology.
• Create and maintain internal documentation (KBAs).
• Ensure proper packing and handling of IT equipment; must be able to lift up to

25 pounds and climb ladders as needed.

• Drive to local sites or vendors as required (valid drivers license required).
• Qualifications :
• 13 years of experience in a help desk or IT support role.
• Familiarity with ServiceNow or similar ticketing systems.
• Experience with asset management and inventory control.
• Proficiency in imaging computers and managing PC hardware.
• Strong organizational and documentation skills.
• Ability to work independently and manage multiple tasks.
• Must be able to lift 25 lbs and climb ladders.
• Valid drivers license required.
• Preferred Skills :
• Experience with shipping tracking systems and vendor image processing.
• Knowledge of Active Directory and internal system diagnostic tools.
• Familiarity with air-asset management systems.

Job Type : Contract

Pay : Up to $22.00 per hour

Benefits :

• Dental insurance
• Health insurance
• Vision insurance

Work Location : In person

by Jobble