Assistant Ticket Operations Manager | Full-Time | Ryan Center and Boss Ice Arena (U of Rhode Island)

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

The Assistant Ticket Operations Manager supports the daily administration and operations of the box office and ticketing services for the Ryan Center, Meade Stadium, Edwards Auditorium, and URI Athletics. This role involves managing event setup and financial reporting through Paciolan ticketing software, as well as ensuring adherence to all box office policies and procedures.

This role pays an annual salary of $53,000 - $56,000.

Benefits for full-time roles : Health, dental and vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

This position will remain open until November 7, 2025.

About the Venue

A state-of-the-art, multi-purpose facility, the Thomas M. Ryan Center, located on the University of Rhode Island campus in scenic South County, opened its doors in June 2002. Home to URI Men's and Women's Basketball programs, the Ryan Center also features the URI football teams' locker room, along with athletic department offices, training rooms, players' lounges and a souvenir store. The venue seats 8,000 for basketball, and over 6,300 for concerts, family shows, lectures and other community events. The Ryan Center was designed and built to meet all ADA specifications to accommodate our guests with disabilities. Located in Kingston, the Ryan Center draws on an audience of over 1.4 million people within a 40-mile radius.

Responsibilities

• Serves as a key ticket office administrator for the event and manifest creation, online sales setup, and database reporting using Paciolan's products and services.
• Responsible for part-time seller training, scheduling, supervision, and payroll.
• Provide support to the box office seller staff in resolving issues and providing customer service care.
• Supervise and oversee all financial settlements in regards to sellers and seller recaps.
• Responsible for cash handling and box office controls.
• Process financial reconciliation such as daily reports, event statements, and monthly reports.
• Responsible for system upgrades, occasional testing of new software, and routine maintenance and troubleshooting.
• Assist in the maintenance of marketing / trade / comp policies for all events.
• Provide professional customer service to patrons and clients.
• Analyze challenges, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of organizational objectives.
• Assist in the maintenance of the URI Athletic ticket operations, customer relations, and game-day box office management for all ticketed sports, including football and basketball, as well as other collegiate and conference sporting events as needed, with specific oversight and management of Women's Basketball games and events.
• Assist with implementation of season ticket timelines for URI football and basketball, including preseason renewals, promotion of new sales, seat allocations, compliance, ticket printing, packaging, and delivery.
• Assist URI Athletics with reporting needs, processing, etc., and ensure the proper use of the ticketing system.
• Assist with student ticketing services for home, away, and postseason contests promote student attendance, and facilitate associated ticketing.
• Ensure compliance with all relevant institutional, CAA, A-10, and NCAA rules and regulations. Work with CAA, A-10, NCAA, and the URI Athletic Compliance office to follow, enact, and educate on rules and regulations.
• Oversight of management and securing of all away game tickets and monitoring of sales and reconciliation.
• Oversight of public-facing pages on gorhody.com and Evenue.
• Work closely with Marketing and ticket sales in the administration of our marketing automation system and creating and maintaining best practices.
• Responsible for coordinating with Event Services to oversee, process, and monitor the Venue's lost and found operation.
• Strong oral and written communication skills required.
• Perform related duties and responsibilities as required.
• Weekend and evening work required.

Qualifications

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to, veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.