Endeavor IT - IT Support Specialist - level 1

IT Support Specialist

Endeavor IT is a leading IT services consulting firm that specializes in the delivery of technology throughout the United States. For over thirty years, our focus has been to provide industry-wide technology solutions to address client needs and help organizations understand how to utilize that technology to be successful. We partner with the top industries to bring clients the most competitive pricing and products available. Whether you are looking for network support, cabling, personal devices, mobility, security, backup, cloud or fundamental training, our IT professionals are ready to serve.

General Summary

The IT Support Specialist serves as the first point of contact for incoming IT service requests, combining strong customer service skills with technical expertise to triage, resolve, and / or escalate issues. This role ensures timely communication with clients, efficient dispatching of tickets, and resolution of Level 1 technical issues. The ideal candidate has experience in customer service and IT support, excelling at both client-facing communication and problem-solving in a fast-paced environment.

Essential Job Functions

• Receive, assess, and process incoming IT service requests via phone, email, and web portal.
• Perform initial investigation, troubleshooting, and ticket categorization.
• Dispatch or escalate tickets to appropriate technical resources when necessary.
• Maintain clear, timely communication with customers throughout the support process.
• Manage ticket queues proactively, ensuring service level expectations are met.
• Schedule onsite or remote appointments with customers as needed.
• Follow up on tickets awaiting customer response, scheduling, or additional input.
• Maintain CRM accuracy by adding / updating client contacts, assets, and configurations.

Technical Support (Level 1)

Other Responsibilities

Knowledge, Skills, and Abilities

Education and Experience

Benefits We Offer!

Compensation

Salary : 43,000-53,000