Quality Manager

Overview

Our people are the heart of our business. As the world's largest provider of thermal processing services, Bodycote employs thousands of highly skilled staff around the globe, including some of the best engineers, scientists, and technicians in the industry. Come join our team!

Due to the nature of our business and a heavy industrial market, Bodycote deems this position to be safety-sensitive.

Position Summary

Based in Arlington, TX, the Quality Manager will perform essential job functions associated with heat treatment under the direction of the General Manager to meet customer specifications, including assisting other employees as needed. The Quality Manager is Responsible for ensuring that products / materials / services supplied / provided to customers meet the contractual requirements established by customers and procedures. This position is also required to ensure that a quality program is implemented and maintained, which will allow a consistent quality standard to be maintained. They have the organizational freedom to identify problems related to quality and correct, initiate action for their correction, or stop any work or activity that violates the established quality standards.

Responsibilities

• Implement and maintain a documented quality program that meets customer requirements and corporate standards.
• Direct and supervise the work of the quality department employees.
• Provide procedures, as required, to support quality department objectives.
• Provide training to individuals whose work affects quality issues in the requirements of the BMS.
• Drive and champion quality improvement initiatives across the organization, ensuring cross-functional teams are aligned and accountable for results.
• Establish, monitor, and act upon key quality performance indicators (KPIs) to ensure sustained process improvements and compliance with internal, customer, and regulatory requirements.
• Review customer proposals, requests for quotations, and / or purchase orders, including changes, to determine quality requirements and ensure their input into internal planning.
• Establish / maintain relations with customer representatives in quality-related activities, including source inspection, audits, and process surveys.
• Interface with other departments to provide assistance, resolve problems, and monitor work affecting quality.
• Perform activities defined in the BMS responsibility matrix.
• Monitor and audit responsibilities defined in the responsibility matrix.
• Ensure conformance to quality program requirements through external / internal audits, corrective action program, and qualify associates through testing and training.
• Maintain supplier qualification to ensure their ability to perform work meeting quality standards and obtain process approvals.
• Acts as a member of the management team and performs other duties as dictated by position or required by the General Manager.
• Practice and promote safety and good housekeeping.
• Must work in a manner consistent with the EMS.
• Must have the ability to report for work on time, follow directions, interact effectively with co-workers, understand and follow rules and procedures, and accept constructive criticism.
• May have access to compensation information of other employees or applicants in this role, and as such cannot disclose the pay of other employees or applicants to other individuals.
• May have access to proprietary and third-party information necessary to the business, and as such will perform duties in an ethical and professional manner.
• Have experience or be willing to learn lean and sustainability principles.

Qualifications

Physical & Mental Demands

The statements herein are intended to describe the general nature and levels of the work performed by employees, but are not a complete list of responsibilities, duties, and skills required of personnel so classified. Furthermore, the job description does not constitute a written or implied contract for employment. Bodycote reserves the right to revise or change job duties and responsibilities as the need arises.

Bodycote is an Equal Opportunity Employer and does not discriminate against current and prospective employees based on race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age for individuals over forty years of age, military and veteran status, sexual orientation, or any other basis protected by applicable federal, state and local laws.

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