Performance Manager

A company is looking for a Performance Manager to oversee the service lifecycle of their Flex for Devices offering.

Key Responsibilities

Oversee end-to-end service processes, ensuring smooth coordination between digital workflows and physical supply chain operations

Identify and implement process improvements, integrating automation solutions to optimize operations

Monitor key performance indicators (KPIs) and dashboards to proactively detect issues and drive corrective actions

Qualifications

Bachelor's degree in Business Administration, Supply Chain Management, IT, Operations Management, or a related field

A minimum of 10 years experience in process optimization, IT service management, or operations roles

Proficiency in using data analytics tools, dashboard platforms, and performance management systems

Certifications in process improvement, logistics, or automation (e.g., Six Sigma, PMP, APICS) are highly desirable

Proven ability to manage complex, cross-functional projects that balance digital innovation with traditional supply chain operations