Telecommunications Manager

Telecommunications Manager

The Telecommunications Manager is responsible for planning, directing, supervising, and evaluating all operations of the Police Communications Center. This position serves as a liaison, advisor, project manager, and technical subject-matter expert on communication systems and technology within the Police Department. The role supervises the daily duties and assignments of city personnel assigned to the Police Department and coordinates closely with other law enforcement agencies to ensure effective communication and interoperability.

The ideal candidate will have at least four years of supervisory experience in a Public Safety Communications Center, along with a minimum of five years of experience in a related field. They should have at least one year of experience as a telecommunications trainer, with demonstrated responsibility in policy and procedure development, technical development, and budget management. Project management experience in a similar work environment is preferred. A bachelor's degree and an Arizona Criminal Justice Information System (ACJIS) Terminal Operator Certificate Level A are ideal. Additionally, experience in public safety technology administration and development related to CAD, 9-1-1, radio systems, and other related systems is highly desirable. Lastly, the ideal candidate will possess a calm demeanor and be able to work days, nights, weekends, and holidays as needed.

At the City of Goodyear, you will be a part of an organization that values its employees as its greatest asset. You will become part of a dedicated team of professionals that are committed to build and maintain a highly engaged workforce. You will be challenged to learn and grow in an environment that values employee development and career-building. You will thrive in a culture of innovation. We believe that successful employees are those that possess these six core values : Adaptability - Integrity - Initiative - Empathy - Optimism Innovation.

Only a limited number of the most qualified applicants meeting the City's requirements will be invited for an interview. The examination process for this position will consist of a panel interview. All communication regarding application status and interview notifications will be sent via email- please monitor your junk / spam email for communication as it will come from a system generated source.

Essential Functions

• Supervises Communication Center staff by directing, monitoring, and evaluating work performance of operators and supervisors; maintaining personnel records; handling disciplinary and salary matters; and providing staffing, scheduling, and training for all staff.
• Manages all equipment / technology issues of the Communications Center by maintaining wide knowledge base; ensuring uninterrupted service of 911 / phone equipment, radio equipment, computer based systems, and recording equipment; providing basic troubleshooting and maintenance; and researching / developing new systems to improve public safety services.
• Manages annual Communication budget by conducting research on budgetary needs, justifying requested funds, tracking and documenting all expenditures, and arranging payment of division bills.
• Operates as the agency System Security Officer for the Arizona Criminal Justice System network by maintaining security of all criminal information records, ensuring all personnel with access have passed the required screenings, and providing training to those with access to the system.
• Acts as a liaison between the department and numerous organizations and agencies by maintaining influential status and preparing presentations and reports.
• Supports division policy development and compliance by ensuring policies are updated and distributed and conducting reviews of new and changed policies.
• Ensures training of all division personnel meets or exceeds mandated standards by overseeing the division training program, submitting proper paperwork, and seeking cost effective alternatives in training.
• Assists in the recruiting of personnel by overseeing and evaluating the hiring process of division personnel; reviewing examinations and interview questions, and making recommendations in hiring, discipline, and termination matters.
• Maintains the skills and certifications necessary to function as a Telecommunications Operator by staying current on laws and codes, operating various center equipment, and continuing operational proficiency of Operator.
• Plan, execute, and finalize capital and operational projects according to strict deadlines and within budget. This includes acquiring resources and coordinating the efforts of team members and third-party contractors or consultants in order to deliver projects according to plan. Establish and / or verify project budgets. Define the project's objectives and oversee quality control throughout its life cycle.

Requirements

12 Month Objectives

The City of Goodyear offers a highly competitive benefits package including :