Manager, Facility Maintenance - Charlotte Convention Center

Job Description

Job Description

Who We Are

The CRVA works to deliver experiences that uniquely enrich the lives of our visitors and residents. Through leadership in destination development, marketing and venue management expertise, the CRVA leads efforts to maximize the region’s economic potential through visitor spending, creating jobs and opportunities for the community. Brands supported by the CRVA include the Charlotte Convention Center, Spectrum Center, Bojangles Entertainment Complex, NASCAR Hall of Fame, Charlotte Film Commission, Visit Charlotte and Visitor Info Centers.

Job Summary

The Manager of Facility Maintenance is responsible for ensuring the Charlotte Convention Center & NASCAR Hall of Fame are always in a state of readiness by directing all building maintenance, event and system operations in areas such as plumbing, electrical, utility, escalators / elevators, HVAC, event power, maintenance work order management, and emergency response (floods, power outages, fire systems, etc.). Assists with capital projects as assigned.

• Essential Job Duties
• Operates, identifies and prioritizes all plant and system repairs.
• Has oversight of the Engineering Team for all maintenance and event related activities and coordinates with the NASCAR Hall of Fame operations staff for cross venue needs for maintenance and events.
• Assists the Senior Manager of Engineering / Capital Projects with onsite support to include quality assurances of work performed and job completion as noted in contracts.
• Provides direction to Engineering Technicians by assigning duties determined by work orders or special projects
• Responsible for the overall workflow of project assignments to ensure quality control and effectiveness of the Engineering Team
• Reviews and manages facility work order system through daily review of assignments and job completion timelines, addressing deficiencies in a timely manner
• Leads quality assurance program for daily proactive building maintenance and upkeep.
• Places strong emphasis on safety within the entire department daily.
• Develops and manages yearly operating budgets for the CCC and NHOF engineering budgets.
• Assist Senior Manager Engineering & Capital Projects with getting quotes that inform normal and extraordinary budgets for Capital Projects.
• Possesses familiarity and a working knowledge of all support operational systems in the Engineering Departments such as HVAC, Fire Suppression, Firm Alarm, Electrical Distribution, Lighting Programs, AV, Plumbing and Food Services, Operable Doors, etc.
• Provides suggestions of additional training to expand abilities of Technicians.
• Fosters the environment of self-improvement within the staff.
• Thinks innovatively towards facility-wide improvements.
• Record and upload all event management power / plumbing orders in system at conclusion of each event, review orders with event management personnel.
• Coordinates with external contractor on operation and maintenance of all HVAC systems
• Coordinates with external contractor on operation and maintenance of escalator / elevator systems
• Builds schedules for all preventative maintenance on plant and system equipment.
• Makes recommendations as to when existing staff cannot handle a project and need outside contractors for efficient and timely resolution of items.
• Forecasts and orders equipment for staff to complete repairs of maintenance tasks.
• Evaluates skills and abilities of staff members.
• Monitors all life safety systems in facility to ensure systems are 100% operational for all events.
• Documents process and creates monthly status reports of special projects for CRVA.
• Provides event supervision for all facility events and delegates tasks to appropriate staff members during each event.
• Requires working varying hours based on event schedules.
• May perform other duties as required.
• Consistently deliver the best in customer service. Demonstrate a passion for inspiring and be a driving force behind an amazing team to foster strong cross-functional relationships internally and externally by applying the Service Philosophy, to deliver memorable customer experiences.

3. Champion CRVA’s mission, vision and core values and comply with organizations policies and procedures.

Scope of Responsibility

Supervisory Responsibility

Knowledge and Skill Requirements

Education and Experience

Physical Demands

Work Environment

Travel Required

What We Offer

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Our “employee first” culture requires engagement and engagement can’t happen without the voices of many talented individuals charting our direction.