Hotel Front Desk Agent

Job Description

Job Description

Description :

The Hilton Garden Inn Uniontown is looking to hire a Front Desk Agent / Night Auditor to work in our Front Office.

ESSENTIAL RESPONSIBILITIES :

• Checks guests in and out of the hotel.
• Adheres to all accounting and cash handling procedures.
• Manage all guest requests and delegate tasks accordingly with other departments.
• Acts as PBX Operator and utilizes switchboard as well as other communicative devices.
• Answers all inquiries in a friendly and courteous manner, using clear speech and actively listening.
• Handle guest complaints.
• Performs daily audits including but not limited to reviewing rooms and tax postings, balancing totals, completing reports, completing back up and rebuilding of PMS.
• Informs management of any unusual activity during the course of their shift.
• Assist with shipping / receiving process in a timely manner.
• Assist guest with luggage when necessary.
• Maintain cleanliness of Front Desk area.

Job Types : Part-time, Full-time

Salary : $12-14.00 per hour

Benefits available :

401(k)

401(k) matching

Dental insurance

Employee discount at all Hilton Hotels

Health insurance

Health savings account

Paid time off

Vision insurance

Requirements :

Ability to commute / relocate :

Uniontown, PA 15401 : Reliably commute or planning to relocate before starting work (Required)

Experience :

Hotel experience : 1 year (Preferred)

Schedule :

8 hour shift

Day shift, Evening shift or possibly overnight at times

Schedule varies weekly

Weekend & Holiday availability required