Customer Service Representative Supervisor

Job Description

Job Description

Benefits :

401(k)

Competitive salary

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Profit sharing

Savings bank

Vision insurance

The Customer Service supervisor position plays a critical role in the success of Dick Van Dyke Inc. The supervisor will provide front-line direction to our team CSRs, and ensure quality service is provided in every customer interaction. The CSR supervisor will promote professional and personal development of individual team members by administering performance evaluations, training needs, progressive disciplinary actions, and career opportunity programs.

JOB REQUIREMENTS

• Leadership aspirations. Youre interested in learning how to develop your leadership skills and be a coach, advocate, and role model to our CSRs.
• A post-secondary degree or certificate, preferably in Business Management or Communications. A combination of education and work experience will also be considered.
• At least one year of experience in a leadership, supervisory, or coaching role
• Ability to work both independently as well as in team settings within a fast-paced environment.
• Ability to type 45 WPM with accuracy
• Strong knowledge of MS software (Word, Excel, Power point).

Customer Service Supervisor Benefits include after 90 days :

• Health Benefits
• Dental Benefits
• Vision
• Life Insurance
• 401K Profit Sharing Retirement Plan
• Aflac
• Flex Spending Account
• 1 week Paid Vacation
• 4 PAID personal days a year
• Off Sundays

Job Type : Full-time

Pay : $50,000.00 - $60,000.00 per year based on experience

Schedule :

• 8 hour shift
• Day shift 8am to 5pm
• Monday to Friday

Application Question(s) :

• All Applicants must provide 3 professional references

Education :

• High school or equivalent (Required)

Experience :

• Microsoft Office : 1 year (Preferred)
• Supervisor : 2-3 years (Required)
• Customer Service : 5 years (Preferred)

License / Certification :

• Driver's License (Required)

Work Location : One location