Customer Service Agent, Air Export (Japanese Accounts-Focused)

Job Title : Customer Service Agent, Air Export (Japanese Accounts-Focused)

Department : Air Export Operations

Reports To : Air Export Operations Supervisor

Location : South San Francisco, CA (Onsite)

Industry : Freight Forwarding / Global Logistics

Schedule : 8am - 5pm (M - F)

Summary :

The Air Export Customer Service Agent is responsible for providing exceptional customer service to our clients throughout the entire air export process. This role requires strong communication, problem-solving, and organizational skills to effectively manage customer inquiries, resolve issues, and ensure timely and accurate delivery of goods.

Essential Duties and Responsibilities :

Customer Service :

• Respond promptly and professionally to customer inquiries via phone, email, and in-person.
• Build and maintain strong customer relationships.
• Proactively communicate shipment updates and any potential delays to customers.
• Resolve customer issues and complaints effectively and efficiently.
• Identify and address customer concerns and provide solutions to improve customer satisfaction.

Air Export Operations :

Other Duties :

Qualifications :

The base pay range above represents the low and high end of the base compensation range we reasonably expect to pay for this position. Actual base compensation will vary and may be above or below the range based on various factors including, but not limited to, geographic location, actual experience, and job performance. This job posting is not a promise of any specific pay for any specific employee.

The range listed is just one component of the total compensation package for our employees. Based on the details of your position, we provide a variety of benefits to our employees, including medical, dental, and vision plans, pre-tax savings plans, pre-tax parking and commuter plans, supplemental health and welfare plans, a retirement savings plan, an employee assistance program, pet insurance, and paid holidays. Other rewards may include short-term incentives and paid time off.

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