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Customer Experience Strategic Programs Specialist Intern

Customer Experience Strategic Programs Specialist Intern

ADT CareersBoca Raton, FL, United States
1 day ago
Job type
  • Permanent
Job description

What You Will Do

As a CX Strategic Programs Specialist Intern , you'll help execute and improve customer communication strategies across email, in-app, SMS, and more. You'll collaborate cross-functionally and use data to optimize engagement and retention.

Key responsibilities :

  • Support planning and execution of multi-channel customer messaging
  • Collaborate with marketing, product, and customer success teams
  • Analyze campaign data to identify insights and improvement areas
  • Assist in streamlining workflows to deliver timely, relevant messaging
  • Contribute to enhancing the end-to-end customer journey
  • Existing customer GTM campaign management and promotion testing

What You Need to Be Successful

  • Must be enrolled in a bachelor's program with an expected graduation date between December 2026 and August 2027.
  • Strong written and verbal communication skills
  • Detail-oriented with the ability to manage multiple priorities
  • Comfortable working with data to extract insights and spot trends
  • Able to problem-solve in ambiguous or fast-changing environments
  • Demonstrates urgency and ownership in managing deadlines

    • What Will Set You Apart

  • Familiarity with project management tools like Asana or JIRA
  • Proficiency in Excel; exposure to BI tools (e.g., Power BI, Tableau) is a plus
  • Interest or past experience in customer experience, journey mapping, or process improvement
  • Curiosity, drive, and a passion for improving customer touchpoints through strategic communication

    • How ADT invests in you :

  • Culture of professional development & training, including access to LinkedIn Learning, collaborative team support, and exposure to meaningful, real-world projects
  • Front-line experience and opportunities to learn directly from leaders through our Executive Leadership Team (ELT) Speaker Series
  • Commitment to equity and inclusion through ongoing initiatives, employee resource groups, and employee recognition programs
  • Volunteer opportunities to give back and make a difference in the communities we serve

    • Compensation & Internship Details

  • Compensation : $22 / hour for undergraduates, $25 / hour for those enrolled in a graduate program.
  • Work Schedule : A 40-hour workweek is expected, with interns on-site from Monday to Thursday in our Boca Raton Headquarters, and the option to work remotely on Fridays, depending on team schedules.
  • U.S. Citizenship or Permanent Residency is required, as we do not offer sponsorship.
  • Must be available for the entire duration of the internship program, from May 18-July 30, 2026.
  • Housing allowance and relocation assistance are not offered for Internship roles.

    • Why you'll love working here :

  • We boldly shape the future , embracing change, taking smart risks, and continuously improving to create the best experiences.
  • We lead by taking ownership , empowering you to make decisions, solve problems proactively, and support each other with empathy.
  • We unite and win together , fostering teamwork, breaking down silos, and achieving shared goals through inclusivity and collaboration.
  • We elevate to serve a greater purpose , going above and beyond to earn trust, celebrate wins, and value every perspective.

    • EEO Statement :

    ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com / diversity to learn more.

    ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com / diversity to learn more.

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    Customer Experience Specialist • Boca Raton, FL, United States

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