Our client, an established funeral home with a distinguished legacy in providing Jewish funeral services, seeks a seasoned Funeral Services Director to become part of their executive leadership. This respected Cleveland-area establishment has built an outstanding reputation for delivering compassionate care to families in their time of need while maintaining strong connections throughout the Jewish community.
Operating as part of North America's most comprehensive funeral, cemetery, and cremation services network, this opportunity provides both organizational stability and the rewarding experience of supporting families with dignity, expertise, and cultural awareness. The successful candidate will combine funeral service proficiency with strong management skills to uphold the prestigious standards for which this location is recognized.
This represents a full-time, on-location opportunity.
Primary Duties & Responsibilities
Funeral Operations & Client Relations :
- Coordinate all service elements including removals, transfers, preparation logistics, and ceremonial details
- Conduct arrangement meetings with families, negotiate service contracts, and showcase available options, products, and benefits including military honors
- Lead visitations, funeral ceremonies, and graveside services as Master of Ceremonies
- Organize and execute funeral and memorial services following Jewish traditions and customs with dignity and compassion
- Manage pre-arrangement services and deliver ongoing family support and aftercare
- Deliver outstanding, customized service that surpasses family expectations
Administrative Leadership :
Oversee daily operations encompassing scheduling coordination, personnel management, and resource deployment for optimal service deliveryMaintain compliance with all professional, local, state, and federal regulatory requirementsOversee facility upkeep, grounds maintenance, vehicle fleet, and equipment functionality to ensure professional standards and operational readinessPrepare and process all necessary paperwork, agreements, legal documentation, and regulatory filings with precisionSupervise casket inventory, funeral merchandise, and supply managementDevelop and execute operational enhancements to improve service efficiency and qualityBusiness Development & Financial Oversight :
Contribute to strategic planning and attainment of revenue objectivesOversee operational budgets, authorize expenses, and implement effective cost managementChampion initiatives to drive sustainable business growth and case volume expansionTeam Management & Staff Leadership :
Direct and mentor funeral home personnel to achieve unified, superior service standardsEstablish clear performance expectations and uphold excellence benchmarksCultivate team ownership mindset and professional prideDeliver ongoing supervision, mentorship, and professional development supportCommunity Relations :
Cultivate and sustain meaningful partnerships within Jewish community networks and local faith-based organizationsEngage actively in community, civic, and religious groups to enhance the funeral home's community presenceServe as a professional ambassador demonstrating cultural competence and sensitivityRegulatory Compliance & Workplace Safety :
Maintain strict adherence to licensing standards, organizational protocols, and industry regulationsChampion and sustain safe, healthy workplace practices and environmentsRequirements
Mandatory Requirements
Professional Credentials & Education :
Valid driver's licenseCurrent Ohio Funeral Director license (must satisfy all Ohio state board licensing criteria)High school graduation or equivalent certification requiredTechnical certification in Funeral Services or Mortuary Science highly preferredBachelor's degree in Mortuary Science or applicable field as mandated by state regulations preferredProfessional Background :
Minimum 5+ years progressive funeral service industry experience with advancing responsibilitiesMinimum 2+ years staff leadership experience including expectation setting and team coordinationEvidence of career advancement and increased responsibility over timeFinancial management experience including P&L accountabilityDemonstrated excellence in family service deliveryDaily funeral home operations management experienceBudget development and cost control expertisePreferred Credentials
Deep expertise in Jewish funeral traditions and customs strongly preferred - comprehensive understanding of Jewish burial rituals, religious obligations, ceremonial requirements, and cultural considerationsCurrent Licensed Embalmer credentials (combined Funeral Director / Embalmer licensing)Previous experience in funeral home team leadership and personnel managementProficiency with HMIS, InfoPort, and CarePoint software systemsBackground in premium or high-capacity funeral service locationsDemonstrated history in community outreach and business developmentCore Competencies & Abilities :
Exceptional work ethic with steadfast dedication to service qualityOutstanding compassion, ethical standards, and professional conductSuperior verbal and written communication capabilities, including public presentation skillsCapacity to serve families from varied backgrounds during emotionally challenging circumstancesMeticulous attention to detail with superior organizational and time management skillsAdvanced problem-solving abilities and decisive judgment during high-pressure situationsUnderstanding of religious and fraternal customs, with particular emphasis on Jewish practicesComputer proficiency including MS Office applications (Word, Excel, Outlook)Schedule Flexibility :
Commitment to being accessible when families require assistanceAvailability for evening and weekend service requirementsFlexibility to extend work hours based on operational demandsBenefits
Relocation assistance availablePerformance-driven bonus opportunitiesCompetitive annual salary range : $75,000 - $100,000 (based on experience, credentials, and licensing)Commission structure for product sales and service arrangementsComplete benefits coverage including health, vision, and dental insurance401(k) retirement savings planEqual Employment Opportunity and Non-Discrimination Policy
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