Help Desk Support

nLeagueDes Moines, IA, US

1 day ago

Job type

Full-time

Job description

Job id : 780480

Department : IA DOM

Position : HELPDESK

Location : 1000 east Grand Avenue, Des Moines, IA 50319

Duration : 06 Months

The Iowa Workforce Development, Division of Vocational Rehabilitation Services (IWD-VRS) is seeking a dedicated Desktop Support Technician to join the IVRS IT Help Desk team. This position will provide Tier 1 and Tier 2 support to IVRS staff and leadership, assisting with technical issues, communicating with non-technical users, and escalating issues as needed. The role includes software installation, computer imaging, and other related IT tasks.

Key Responsibilities :

Provide desktop / laptop / thin client support both desk-side and remotely.
Install, patch, and troubleshoot Windows 7 / 10.
Troubleshoot issues with Microsoft 2019 and Office 365 products.
Configure and troubleshoot Windows networking (TCP / IP).
Escalate issues to next-level support or management as appropriate.
Troubleshoot issues with Microsoft Edge and Google Chrome.
Provide support using remote tools.
Install and troubleshoot a variety of in-house developed and third-party software.
Troubleshoot desktop and network printer issues.
Support Google Workspace products.
Support Apple devices (iPad, iPhone).
Understand and support Microsoft Active Directory (client-side).
Implement hard drive encryption, preferably using Bitlocker and McAfee.
Modify system registry as needed.

Qualifications :

Required Experience :

4 years of experience in PC support (desktop / laptop / thin client).

4 years of experience with Windows 7 / 10 installation, patching, and troubleshooting.

4 years of experience troubleshooting Microsoft 2019.

4 years of experience with Windows networking (TCP / IP) configuration and troubleshooting.

4 years of experience escalating issues to next-level support / management.

4 years of experience troubleshooting Microsoft Edge and Google Chrome.

4 years of experience providing support with remote tools.

4 years of experience installing and troubleshooting a variety of software.

Experience in support of Microsoft Office 365 products.

Experience in Apple device support (iPad, iPhone).

Thorough understanding of Microsoft Active Directory (client-side).

Experience with hard drive encryption, preferably Bitlocker and McAfee.

Desired Experience :

Ability to troubleshoot desktop and network printer issues.

Experience with Google Workspace products.

Ability to modify the system registry.

Education :

Preferred : 4-year degree or equivalent technical study.

Certifications :

Industry certifications (A , Network , MCP, etc.)

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Help Desk Support • Des Moines, IA, US

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