Customer Support Representative

Job Description

Direct Hire Role

Summary :

The Customer Support Representative is the first point of contact for members, providing prompt, knowledgeable, and friendly service to resolve health benefits inquiries at our Honolulu, HI office.

Essential Duties and Responsibilities :

• Assist members with inquiries via phone, walk-ins, or emails.
• Send out informational packets.
• Answer all health benefits eligibility questions.

Knowledge, Skills, and Abilities :

Qualifications :

Strong customer support experience in an office environment. (In-person, phone & email)

Must have basic clerical administrative skills.

Any health benefits experience is a plus.

Education and Experience :

Benefits :