As a Manager, a typical day might include the following :
- Managing operations during scheduled shifts that include daily decision making, staff support, guest interaction, scheduling, planning while upholding standards, product quality and cleanliness
- Preparing staff schedules in accordance with forecasted business volume. Responsible to alter scheduling needs with the varying daily business volume
- Identifying operational opportunities to build sales and control costs; develop and implement plans to address opportunities
- Exhibiting high performance standards and ensures all team members are providing exceptional service to patrons
- Performing nightly check outs and audits
- Investigating and resolving service and safety complaints
- Supervising associates daily activities; assigning responsibilities and providing clear / concise instructions while offering suggestions for increased productivity
- Enforcing established safety practices and ensures quality standards are maintained
- Accountable for all sales and operating transactions in compliance with the policies and procedures
- Providing a positive, fun working environment for associates
- Other duties as assigned
Supervisory Responsibilities
Supervise 20-30 subordinate FOH employees per shiftCarries out supervisory responsibilities in accordance with the organization's policies and applicable lawsResponsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problemsThis job might be for you if you demonstrate the following abilities and meet the following qualifications :
Minimum of 2 years' management experience in a high volume upscale club environment requiredMust be able to pass Big Night Entertainment Group's requirements in regards to legal background checkTIPS Certification a plus and will be required if chosen for the positionHigh School Diploma required. Associate or Bachelor’s degree preferredExemplary customer service skillsStrong problem solving and analytical skillsAbility to work well with people internally and externally at all levelsSolid planning, organizing and scheduling abilitiesStrong team building skills with emphasis on development and ability to think outside the boxAbility to create enthusiasm, demonstrate innovation and encourage growth and learning in othersWork hours necessary to maintain facilityPhysical Demands / Work Environment / Hours
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential work functions.
May be required to lift or move up to 30 lbs using proper lifting techniques and withstand long hours on your feet in a fast-paced, high energy environmentNon-typical office hours will be customary including evenings, weekends, and holidays