Medical Receptionist

Patient Care Specialist

American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability.

AFC is the parent company of AFC Franchising, LLC (AFCF). This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises.

Job Summary

To accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records and accounts. Maintain patient flow. Provide positive patient relations.

Responsibilities

Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents

Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards

Register patients, update patient records, verify insurance accurately and timely, and check patients out

Determine, collect, and process patient payments and address collection and billing issues

Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests

Balance daily patient charges (cash, check, credit cards) against system reports

Complete closing procedures by preparing closing documentation and submitting required reports

Complete cash control procedures and secure financial assets

Maintain complete and accurate documentation

Other duties and responsibilities as assigned

Qualifications

High School graduate or equivalent. Previous medical clerical experience preferred. Basic computer knowledge, e.g., Microsoft Office. Accuracy and detail orientation. Positive customer service skills. Well-groomed appearance. Clear and articulate phone mannerisms.

We are an Equal Opportunity Employer.