Student Account Advisor

Job Description

Job Description

Position Description : Job Title : Student Account AdvisorLocation : Delta Corporate (Baton Rouge, LA) Job Type : Full-TimePosition Summary : The Student Account Advisor serves as a key resource for students navigating federal financial aid repayment, payment plans, and account resolution. This role provides personalized advisement and counseling to students who are approaching loan default, are in forbearance, or require assistance with federal aid repayment options. The Advisor is responsible for managing outreach, supporting collections processes, and ensuring students have access to clear, compassionate guidance on their financial obligations and options. This position is pivotal in promoting student financial wellness and supporting institutional compliance with federal regulations.Key Responsibilities : Student Advisement & CounselingProvide individualized counseling to students regarding federal financial aid repayment, default prevention, and account resolution strategies.Advise students on available payment plans, deferment, forbearance, and alternative repayment options.Conduct outreach to students at risk of default or currently in forbearance, offering proactive guidance and support.Educate students on the long-term impact of default and the importance of maintaining good financial standing.Account Management & Collections SupportMonitor and manage student accounts with outstanding federal loan balances, ensuring timely follow-up and resolution.Collaborate with collections teams to facilitate compliant and ethical recovery of overdue accounts.Assist students in the completion of required documentation for repayment, deferment, or forbearance.Compliance & ReportingEnsure all activities comply with federal, state, and institutional regulations regarding student financial aid and debt collection.Maintain accurate records of student interactions, payment arrangements, and account status updates.Prepare regular reports on account status, default rates, and outreach effectiveness for management review.Financial Wellness InitiativesDevelop resources, and communications to promote student financial literacy and debt management.Partner with campus departments to support holistic student success Continuous ImprovementStay current on changes to federal student aid regulations, loan servicing policies, and best practices in student account management.Participate in professional development opportunities to enhance counseling and compliance skills.QualificationsRequired : Bachelors degree in Business, Finance, or a related field.At least 2 years of experience in student financial services or account management.Strong knowledge of federal student aid programs, loan repayment options, and default management.Excellent interpersonal, communication, and counseling skills.Ability to handle sensitive and confidential information with professionalism and discretion.Proficiency in Microsoft Office Suite and student information / account management systems.Preferred : Masters degree in Finance, or a related discipline.Experience working in a college setting.Familiarity with federal and state regulations related to student financial aid and debt collection.Experience developing and presenting financial literacy resources.