Orthopedic Associates of Meadville- CLERICAL FLOAT- FULL TIME

Duties and Job Responsibilities :

• Serves as receptionist - greets patients and visitors
• Registers patients according to approved policies and procedures
• Performs insurance verification procedures
• Communicates with patients, employers, nurse case managers and workers compensation insurance companies regarding issues as needed
• Collects patient copayments and self-pay amounts
• Balances receipts at the end of the day
• Reviews patient chart to assure information is up-to-date and checks for the need for new patient forms
• Obtains and enters accurate demographic and billing information as required
• Prepares and forwards miscellaneous paperwork, i.e.-physical education and RTW papers, etc.
• Assumes responsibility for maximizing patient satisfaction
• Stresses positive guest relations
• Route incoming faxes to appropriate provider / staff
• Scan patient information into electronic chart
• Collect papers from all teams / departments throughout the day that need scanned into patient chart
• Address medical records requests via mail, fax or phone by following procedures in a HIPAA compliant manner
• Answer and direct calls to appropriate personnel / team
• Open, sort, date and distribute hospital and postal mail daily
• Check online & newspaper obituaries and mark deceased accounts and send message to teams as necessary
• Act as liaison between MMC and OAM residents / physicians for hospital consultations
• Under the supervision of the Operations Manager - record, maintain and manage hold and phone tree messages
• Other duties as assigned

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.