Associate Director- Property Claims

Job Summary:

The Associate Director of Property Claims oversees a team claims consultants, and sr. claims consultants focused on Lockton's core growth strategy. The Associate Director of Property Claims will ensure the execution of Lockton's Risk Control Solutions strategy and will advocate exceptional claims outcomes for existing Lockton clients and participate in the sales process for prospective Lockton clients. The Associate Director of Property Claims will assist in evaluating property policy coverage and assist our clients and internal account teams in mitigating property exposure.

Position responsibilities

Performs all responsibilities of a Senior Claims Consultant in addition to the following:

•Directly manage assigned claims associates.

•Support the Department Managing Director and perform management duties when Managing Director is out of office.

•Lead the Performance Review Process for assigned associates.

•Communicate team goals and identify areas for mentoring, training or skill building.

•Assist management with hiring processes and new team member training.

•Monitor team member workloads, performance expectations, and compliance with service standards.

•Communicate deadlines and specified goals to team members.

•Develop strategies to promote team member adherence to company regulations and performance goals.

•May conduct team meetings to update members on best practices and continuing expectations.

•Generate and share comprehensive reports about team performance, mission-related objectives, and deadlines.

•Provide quality client service, including interacting with clients, answering client enquiries, and effectively handling client complaints.

•Partner with Lockton Loss Control to ensure consistent Risk Control Solution strategies and client deliverables.

•Participate with other Risk Control Solutions leadership to develop value added strategies, processes and best practices.

•Perform other work-related duties as assigned.

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Requirements:

Position qualifications

• Bachelor's degree in business field, related field, or equivalent practical insurance claim management experience

• Experience in managing cross functional teams, direct and in-direct reporting associates, and process.

• Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint)

• Extensive knowledge of the practices and procedures of Third-Party Administrators, Independent Adjusters, and the skill to effectively develop long term partnerships that meet client expectations and need

• Proven experience in the evaluation of the accuracy of claim reserving practice

• Strong attention to detail required

• Ability to comply with all company policies and procedures, proactively protecting confidentiality of client and company information

• Strong knowledge of the evaluation, interpretation and communication of property insurance claims and coverage

• Excellent verbal and interpersonal communication skills required

• Well-informed of industry trends and governmental regulations

• Readiness to expand knowledge and effectiveness as a Team Lead by successful completion of continuing education requirements as needed

• Organizational and time management skills to prioritize heavy workloads to meet time- sensitive deadline

• Ability to work outside of regular business hours as needed

• Ability to travel by automobile and aircraft and be away from home more than one day and night

• Legally able to work in the United State

This position may be eligible for annual discretionary bonus consideration.

Lockton offers a competitive benefits package which includes medical, dental, vision, 401k plus match, life, salary continuation, long-term disability, wellness program, flexible spending accounts, legal benefit, identity theft protection, accident insurance, critical illness, hospital indemnity, pet insurance, and mental health benefits.

PLEASE NOTE- The salary range below is an estimate. The salary offered may vary depending on the candidate's geographic location, job-related knowledge, experience, education, certifications, and skills.