Managed Print Service Manager

JOB SUMMARY :

We are seeking a Site Operations Manager - Printers to oversee day-to-day operations and ensure outstanding customer satisfaction for managed print and technology services. This position is ideal for a hands-on professional with strong communication skills, technical awareness, and a passion for improving service delivery performance.

Key Responsibilities :

• Manage and execute services defined in the customer's Statement of Work (SOW), including hardware, consumables, device changes, asset tracking, inventory, and reporting.
• Act as the primary liaison between the customer's end users, IT / support teams, subcontractors, and operations resources.
• Monitor service delivery performance against SLAs and KPIs, escalating issues and driving continuous improvement.
• Develop and maintain operational documentation, such as procedures, escalation processes, and asset management guidelines.
• Participate in regular customer and stakeholder meetings to review performance and action items.
• Support or lead deployments, installations, and pilot activities for managed print or technology solutions.
• Identify cost-saving opportunities, streamline operations, and enhance customer experience.
• Ensure compliance with customer and company policies, managing issue resolution as needed.

Qualifications :

• Associate degree or higher in Business, IT, Engineering, or related field—or equivalent work experience.
• 4–6 years of relevant operations or managed services experience supporting enterprise customers.
• Strong customer focus with excellent communication and relationship-building skills.
• Analytical mindset with experience in reporting, metrics, and process improvement.
• Technical understanding of drivers, print servers, networking, or firmware / security updates preferred.
• Familiarity with ITSM / ITIL frameworks is a plus.