Key Account Manager

Key Account Manager Denver, Colorado

Sandvik Mining and Rock Technology is a business area within the Sandvik Group and a leading global supplier of equipment, tools, service, and technical solutions for the mining industry. The product offering covers rock drilling, rock cutting, rock crushing, loading and hauling and materials handling.

You are a customer-focused thought leader, with the technical insight to perceive what your customer needs. You instinctively work cross functionally to drive both action and results and are a confident and enthusiastic leader. You're a team player, who lives and promotes a culture of continuous improvement, innovative solutions, safety, and you thrive under pressure. Come explore a great opportunity as a Key Account Manager within Sandvik Mining and Rock Technology USA Sales Area!

Key Performance Areas

As a Key Account Manager you will be tasked to :

• Achieve sustainable profitable growth of a Key Customer Account(s) of Sandvik's by driving the value selling team effort.
• Be the expert on the customer and its needs, consider all of Sandvik's product and service offerings, know Sandvik's position with the customer, identify opportunities - and set a winning strategy and action plan for the account team to implement.
• Proactively offer valuable solutions that contribute to the customer's success, becoming a go-to-partner that is preferred over the competition.
• Be the ambassador of Sandvik assuring quality communication.
• Lead the management and building of customer relationships, involve the internal Sandvik network.
• Is responsible for the realization of sales objectives within the assigned group.
• Responsible for maintaining relationships with the key account and for the negotiation of customer contracts in accordance with overall company sales strategy.
• Co-ordinates the activities of all functions with whom the customer has direct contact in order to provide a consistent and cohesive service.
• Monitors competitive activity within accounts and disseminates information to relevant parties.
• Develop and maintain strategic business relationships with major accounts to promote brand awareness and profitable business relationships.
• Provide ongoing support to high value clients ensuring they receive high quality customer service.
• Possess very detailed product knowledge as well as thorough knowledge of clients business.
• Responsible for retaining long-term customer relationships with established clients.
• Serve as a liaison between clients and company departments.
• Inform clients of new products and services as they are introduced.
• Recommend products and services that fit well with clients business needs.

Main Responsibilities

Build sustainable and profitable customer account business growth

Manage sales opportunities - from scoping to negotiated agreement

Lead account team

Manage relationships, and communication

Maintain profitability of account, and manage contracts

Gather customer intelligence, e.g. fleet analysis by mine site; and input to BLMs to address product offering

Monitor customer satisfaction

Required Competencies