2026 Internship - Customer Support Engineer

2026 Internship - Customer Support Engineer

Description

JOB SUMMARY

To provide technical and engineering coordination between the customer, Marketing and Engineering / Manufacturing. Prepares technical proposals and problem summaries for company wide usage. Provides Service facilities, Field Service personnel and aircraft operators with technical assistance regarding all Fleet Programs. JOB RESPONSIBILITIES :

Prepare technical data and problem summaries from field reports and inspection summaries to brief marketing, engineering and manufacturing functions on field problems.

Sustain technical files of existing and potential product improvements and serialized production changes.

Analyze discrepancy reports concerning Textron Aviation Fleet Program products. Coordinates corrective action with Manufacturing.

Acts as liaison between Field Service and Manufacturing on customer problems and corrective measures.

Support the on-site assistance at company owned service centers and independent service stations during investigation of unique aircraft problems or prototype installation.

Assist with the preparation of technical programs for operators conferences and technical seminars.

Support the team and assist with the coordination of equipment suppliers to achieve maximum reliability from installed equipment on Textron Aviation products.

Qualifications

EDUCATION / EXPERIENCE :

• Pursuing Bachelor's degree in :

o Aircraft Management

o Aerospace Engineering

o Avionics Engineering

o Mechanical Engineering

o Other related field

QUALIFICATIONS :

Excellent oral, interpersonal, and written communication skills

Excellent customer service skills

Good computer skills

Self-motivated, disciplined, and able to work in a team environment to meet department level objectives The above statements are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Applicants must be authorized to work lawfully in the U.S. for Textron Aviation at the time of making application, and visa sponsorship is not available for this position, including for F-1 students and J-1 exchange visitors who will need employment sponsorship.

Textron Aviation Inc. must comply with U.S. export control laws.? If a position requires access to information controlled under U.S. regulations applicant must be eligible to meet any requirements to access controlled information.?

Summer internships are 40 hours per week typically from late-May to early-August lasting 10 weeks

Candidates must be able to work onsite for the entirety of the internship program unless approved otherwise by the hiring manager.

Recruiting Timeline : Applications for this position will be accepted through October 31, 2025. The application window may be shortened or extended based on candidate flow and business needs. We encourage you to apply as soon as possible, and review the location for this role to ensure it aligns to your location preferences as all roles are on site at a Textron business unit.

EEO Statement

Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of race, color, religion, age, national origin, military status, veteran status, disability, sex (including pregnancy and sexual orientation), genetic information or any other characteristic protected by law.

Recruiting Company : Textron Aviation

Primary Location : US-Kansas-Wichita

Job Function : Business Development

Schedule : Full-time

Job Level : Individual Contributor

Job Type : Internship / Co-Op

Shift : First Shift

Job Posting : 11 / 03 / 2025, 10 : 28 : 39 AM

Job Number : 335877