Customer Service Advocate I - J00774

Serve as the first-line advocate for members and / or providers by resolving inquiries, issues, or concerns. Utilize multiple communication channels to deliver timely, accurate, and personalized support on routine complaints. This role was previously known as Customer Service Representative or Call Center Representative.

• Responsibilities :
• Respond to routine member and / or provider inquiries, requests, and concerns accurately and promptly.
• Mitigate and prevent complaints from escalating by resolving issues during initial contact.
• Act as the front-line resolution advocate for various inquiries and requests.
• Assess member or provider needs, identify root causes, and determine if issues require escalation to other departments.
• Maintain performance and quality standards based on established contact center metrics.
• Provide customer service in a fast-paced environment via phone, live chat, and email.
• Document all interactions in the Customer Relationship Management (CRM) system for quality and performance tracking.
• Stay current with quality standards, regulations, and company policies to ensure compliance.
• Perform other duties as assigned.
• Education & Experience :
• Entry-level position; little or no previous experience required.
• Equivalent experience through demonstrated knowledge, duties, and skills may be considered.
• Experience multitasking across multiple systems and programs preferred.
• Skills :
• Customer service
• Call center support
• Chat and email support
• Microsoft Office proficiency
• Strong communication and problem-solving skills
• Job Type & Location

This is a Contract position based out of Orlando, FL.

• Pay and Benefits

The pay range for this position is $16.50 - $16.50 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)
• Workplace Type

This is a fully remote position.

• Application Deadline

This position is anticipated to close on Dec 2, 2025.

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About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.