Senior PgM, Dealer Compliance, Amazon Autos

Senior Program Manager, Dealer Compliance

Amazon Autos is on a journey to transform the automotive industry through innovative discovery and shopping products that connect customers with their ideal vehicles. We're developing the customer experiences and seller tools to support every step of the vehicle discovery process. We're seeking a Senior Program Manager, Dealer Compliance to architect and scale our compliance program, ensuring car dealers consistently deliver Amazon's high standards of quality in every customer interaction. In this role, you will develop and implement monitoring systems and accountability mechanisms that provide visibility into the on-premise customer experience at dealerships. You will build scalable reporting frameworks and telemetry systems to track dealer performance, identify trends, and enable data-driven decision making. You will be responsible for designing and implementing enforcement protocols that maintain our quality standards while supporting business growth. This includes developing metrics to measure program efficacy, creating feedback loops for continuous improvement, and establishing mechanisms to drive dealer accountability. When standards are not maintained, you will be responsible for defining the compliance policies and taking appropriate corrective actions. Success in this role requires close collaboration with various stakeholders. The ideal candidate is customer-focused, highly analytical, and skilled at building scalable solutions. You should be comfortable operating at all levels of the organization and driving critical business decisions in a fast-paced, often ambiguous environment. Join us in shaping the future of automotive retail at Amazon Autos!

Key job responsibilities : As the Senior Program Manager for Dealer Compliance at Amazon Autos, you will :

• Architect and scale comprehensive dealer compliance mechanisms, including telemetry systems for monitoring on-premise customer experience and automated monitoring tools.
• Design and implement a robust compliance enforcement framework, including policies, escalation paths, and corrective action protocols.
• Lead data-driven analysis of compliance program effectiveness, conducting trend analysis, risk assessment, and impact measurement.
• Partner with technology teams to integrate compliance requirements into dealer-facing tools and systems.
• Establish comprehensive reporting frameworks to track compliance metrics, program effectiveness, and business impact.
• Drive continuous improvement of the compliance program through regular assessment and implementation of best practices.
• Manage cross-functional relationships to ensure alignment on compliance standards and enforcement mechanisms.
• Lead root cause analysis for systematic issues, developing both immediate solutions and long-term preventive measures.

About the team : Amazon Autos is defining the future of how customers research and shop for products in the complex automotive space.