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Front Office Specialist - Family Medicine @ Avalon Health Park

Front Office Specialist - Family Medicine @ Avalon Health Park

Wellstar Health SystemMartin, GA, US
12 hours ago
Job type
  • Full-time
Job description

Front Office Specialist-Avalon Health Park

How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful : to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.

Work Shift : Various (United States of America)

Core Responsibilities and Essential Functions :

Customer Service :

  • In adherence to our AIDET principles, the FOS will greet patients and guests in a warm, friendly manner in person or on the telephone; identifying self and practice.
  • Answering incoming calls; directing to appropriate personnel, taking messages when appropriate within the EHR, handling non-clinical processes, and scheduling patient appointments as requested.
  • Communicating quickly and often with patients, if there is a delay or wait for patient care.
  • Working with both clinical staff and providers in a team approach.
  • Managing patient call wait times; being alert to queues in the system, responding to voicemails and messages timely, offer options to call patients back, if they are on hold too long.

Operations / Revenue Cycle :

  • Registering / scheduling patients for appointments; ensuring patient insurance eligibility through Experion, checking in patients, scanning insurance cards and ID into the EHR, and ensuring completion of all necessary paperwork.
  • Collecting co-pays and any outstanding balances, adherence to the WMG LD90 cash management policy.
  • Managing cash allowance; verifying opening balance, ensuring all correct change and collections are made and accounted for, accurately balancing superbills / posting report with bank bag for each daily close.
  • Checking patients out; collecting any deductibles or self pay account balances, setting up payment arrangements on balances, and / or scheduling next appointment visits.
  • Contacting patients for appointment reminders.

    • Administrative :

  • Coordinating with the clinic for pharmaceutical representatives, visitors, sample pick-ups, and other clinic requests.
  • Other duties as assigned by management.

    • Required Minimum Education :

  • High School Diploma or equivalent

    • Required Minimum Experience : 1-2 years administrative front office experience in a physician practice or health care setting Preferred Previous customer service experience Required

    Join us and discover the support to do more meaningful workand enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.

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    Front Office Specialist • Martin, GA, US