Mid-Level IT Technical Support

IT Technical Support Professional

Founded in 1989, CALNET Inc. has become one of the fastest growing privately held companies in the Technology, Intelligence Analysis, and Language Services consulting arena. Headquartered in Reston, VA, CALNET employees deliver true value to our customers by employing best practices, and world-class technologies industry expertise in every project. CALNET is ISO 9001, ISO 20000, and CMMI-Level III certified.

We are currently searching for a talented IT Technical Support professional at Ft Meade, MD.

About the Job : We have an exciting opportunity for an IT Technical Support professional in Ft Meade, MD. Must be willing to work Monday Friday 11 am 7 pm shift.

Responsibilities :

• Provides technical support and troubleshooting to network, desktop, and / or systems hardware and software
• May coach and provide guidance to less experienced professionals
• Apply basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
• Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
• Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure
• Modifies, moves, and installs new equipment
• Performs technical tasks and provides site support
• Performs integrity testing and interviews customers to gather information about problems
• Will interface with our Tier 2 technical support team and our Availability Management team to escalate any issues that require additional assistance to resolve
• Will perform Data Transfer Agent requests to transfer files between networks

Requirements :

U.S Citizenship with Top Secret / SCI clearance with a Full Scope Polygraph

CALNET, Inc. is an Equal Opportunity Employer. EEO / M / F / D / V