Veterans Preferred - Director of Front Office

Military Veterans are Encouraged to Apply.

How would you like to work for a 30-year iconic brand that is known worldwide for its commitment to well-being?

Imagine an environment where balance, mindfulness, and care aren’t just words, but the way we live and work every day. At Miraval Austin Resort and Spa , you’ll be surrounded by natural beauty, supported by colleagues who value empathy and respect, and encouraged to grow both personally and professionally.

Here, your career development and your well-being go hand in hand. From access to our fitness center, hiking trails, and wellness programs, to opportunities for professional training and leadership growth, this is more than a job, it’s a chance to align your career with a life in balance.

We are currently seeking a Director of Front Office to join our team. Reporting directly to the Resort Manager , this leader will oversee the complete guest journey, from arrival through departure, ensuring each interaction reflects the Miraval promise of imaginative, authentic, and meaningful wellness experiences. This role is about leading people, shaping moments, and elevating service with both vision and care.

Key Responsibilities

• Lead all aspects of Front Office operations through both short- and long-term planning.
• Develop and manage budgets, labor plans, and objectives within approved guidelines.
• Proactively analyze guest feedback and resolve concerns with creativity and care.
• Oversee room inventory management and the full transportation process from pre-arrival through departure.
• Develop, implement, and continuously improve Standard Operating Procedures (SOPs) to elevate efficiency, consistency, and colleague performance.
• Inspire, coach, and develop team members in alignment with Miraval service standards.
• Step in as needed to support Front Office operations hands-on.
• Design, implement, and elevate training processes for new hires to ensure seamless onboarding, consistent standards, and long-term success.
• Ensure flawless operations and cash handling compliance.
• Set clear expectations, manage processes, and hold the team accountable for results.
• Partner with Human Resources on staffing strategies, recruitment, and onboarding.
• Represent the Front Office in senior leadership meetings, presenting performance metrics and operational updates.

Qualifications :

Why Join Us

At Hyatt and Miraval, colleagues thrive in an environment that demands excellence and rewards commitment. Here, career opportunities, personal growth, and a supportive culture go hand in hand. This is not your typical hospitality career, this is the Hyatt Touch and the Miraval Way .

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.