Analyst, Accounts Receivable - Hybrid

What you’ll need to succeed as an Analyst, Accounts Receivable at XPO Minimum qualifications : Bachelor's degree or equivalent related work or military experience 1 year of experience in Accounts Receivable or Collections Above-average proficiency in Microsoft Office Suite Able to prioritize and manage multiple responsibilities and changing priorities Experience pulling, manipulating and analyzing large amounts of data and calculating discounts, proportions and percentages Able to thrive in a fast-paced, goal-oriented Order to Cash shared services organization while showing strong attention to detail, meeting goals and building strong relationships with customers and internal departments at XPO Preferred qualifications : Advanced degree in Business, Finance, Accounting or equivalent related work or military experience Prior experience in freight and logistics Prior exposure to management of large, high-volume AR accounts Collection software experience (High Radius preferred, etc.) Prior knowledge of Cash Applications or Credit About the Analyst, Accounts Receivable job Pay, benefits and more : Competitive compensation package Full health insurance benefits available on day one Life and disability insurance Earn up to 15 days of PTO over your first year 9 paid company holidays 401(k) option with company match Education assistance Opportunity to participate in a company incentive plan What you’ll do on a typical day : Manage a high revenue portfolio of commercial accounts in a fast-paced, goal-oriented Order to Cash shared services organization Proactively use multiple resources to research, resolve and respond to complex customer issues by gathering information, analyzing data and determining root causes Perform in-depth customer payment analysis and account reviews to identify actions required to resolve outstanding receivables or disputed items Resolve overdue account balances and payment discrepancies through research, communication and follow-up with customers and / or sales teams Partner with leadership to make recommendations on account management strategies Prepare clear and concise communications for the Sales team to engage with customers to resolve delinquent invoices and account issues Leverage collection software and Microsoft Excel (including pivot tables and v-lookups) to develop and track action plans to meet goals Maintain daily communication with customers via email and phone regarding their accounts Chronicle customer interactions by documenting specific account and payment details Prepare reports on key accounts in preparation for leadership and sales account reviews About XPO XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO. We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification. Review XPO's candidate privacy statement here .