Tech Support Specialist - Phone SupportAutomotive Keys Group • Vernon Hills, IL, US
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Tech Support Specialist - Phone Support
Automotive Keys Group • Vernon Hills, IL, US
21 days ago
Job type
- Full-time
Job descriptionHigh school diploma or equivalent 2+ years of experience in customer service Proficient in computer software systems including MS Office and MS Excel Working knowledge of customer relationship management (CRM) system Ability to lift up to 50 lbs Experience in automotive and / or locksmithing Excellent verbal and written communication skills Strong phone presence and desire to engage customers through inbound and outbound calls Bilingual Spanish strongly preferred Have a positive and professional demeanor with the ability to work well under pressure Ability to use critical and creative thinking to identify and resolve complex problems Strong analytical, organizational and time management skills Strong work ethic Reliable Job Type : Full-time Expected Hours : 10 : 00 am - 7 : 00 pm Monday - Friday, with rotating weekends Pay Rate : $22.00-25.00 / hour Comprehensive benefits package offered Must be authorized to work in the United States on a full-time basis
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Description
Role Summary : The Tech Support Specialist position is responsible for handling incoming and outgoing key programmer and key cutter calls as well as cutting keys onside for the ordering department.
Key Responsibilities :
- Provide technical support through both incoming and outgoing calls to our retail locations
- Support our wholesale customers with programming and key cutter issues
- Cut keys onsite
- Provide onsite support for key programming and cutting
Qualifications
Required Skills :
Preferred Qualifications :
Job Details :
We are an equal opportunities employer and welcome applications from all qualified candidates.
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Support Specialist • Vernon Hills, IL, US