General Manager

General Manager Opportunity

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits, and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Location Description : Welcome to Hyatt House LA University Medical Center, a valued property in the Pyramid Global Hospitality portfolio. Featuring 200 spacious guest rooms and 10,792 sq. ft. of meeting space, this hotel offers an inspiring environment to grow your career in hospitality. As a member of our team, you'll be part of a dedicated and dynamic group that values professionalism, collaboration, and a passion for service. Whether your path is in guest services, food and beverage, housekeeping, sales, or events, you'll have the opportunity to build your skills in a supportive, people-first culture. We are committed to creating a workplace where every team member feels valued, supported, and empowered to succeed. If you're ready to take the next step in your career with a company that prioritizes growth and teamwork, Hyatt House LA University Medical Center is the place to be.

Overview

The General Manager at Hyatt House Los Angeles is responsible for the overall leadership, strategic direction, and daily operations of the hotel. This role ensures the property delivers an exceptional guest experience, achieves financial performance goals, and maintains strong associate engagement. The GM acts as the primary ambassador of the Hyatt brand, fostering a culture of care and accountability while positioning the hotel competitively within the Los Angeles market.

• Provide overall direction and leadership to all hotel departments, ensuring alignment with Hyatt standards and brand values.
• Foster a positive and inclusive work environment that promotes teamwork, growth, and associate satisfaction.
• Oversee property operations including front office, housekeeping, food & beverage, engineering, and sales.
• Ensure compliance with Hyatt brand standards, health and safety regulations, and all applicable local, state, and federal laws.
• Develop and manage annual budgets, forecasts, and operating plans.
• Monitor and control expenses to optimize profitability while maintaining high service standards.
• Drive revenue management strategies in collaboration with the sales and revenue teams.
• Review financial statements, P&Ls, and key performance indicators to ensure achievement of financial goals.
• Partner with the Director of Sales to identify business opportunities and maximize market share.
• Actively engage with local community organizations, corporate accounts, and industry partners to strengthen the hotel's market presence.
• Support sales initiatives through networking, client events, and property site visits.
• Ensure consistently high guest satisfaction scores through quality service, problem resolution, and attention to detail.
• Maintain visibility and accessibility to guests, responding promptly to feedback and addressing concerns.
• Oversee brand reputation management across online platforms and guest satisfaction surveys.
• Recruit, develop, and retain a high-performing team through effective coaching, mentoring, and succession planning.
• Conduct regular performance evaluations, setting clear goals and expectations.
• Promote Hyatt's culture of care, diversity, equity, and inclusion in all aspects of hotel operations.

Qualifications

Bachelor's degree in Hospitality Management, Business, or related field preferred. Minimum 57 years of hotel management experience, including at least 3 years as a General Manager or Assistant General Manager. Prior experience in extended-stay, select-service, or lifestyle hotels highly desirable. Strong financial acumen with proven ability to manage budgets, forecasting, and profitability. Excellent leadership, communication, and interpersonal skills. Ability to work in a fast-paced, competitive urban market with diverse clientele. Proficiency in hotel management systems (Hyatt systems experience preferred) and Microsoft Office Suite.

Compensation Range : The compensation for this position is $160,000.00 / Yr. - $175,000.00 / Yr. based on qualifications and experience.