Technical Support Specialist

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Taylor Corporation is a growing, dynamic company with big plans for the future - and our people. Family owned and proud of it, we power our employees' potential and strive to create opportunity and security for every member of the team. We're passionate about our work, we believe there is always a better way, and we're in this for the long haul.

Ready to build a career? It's time to look at Taylor.

Your Opportunity : Walters Media, Taylor Corporation's yearbook division, is seeking a highly motivated Technical Support Specialist to join their team in North Mankato, MN! In this role, you will be responsible for providing superior customer service and software support to internal and external users of our proprietary software. This position requires exceptional communication skills, advanced problem-solving skills, and the ability to support end-users with varying levels of technical knowledge.

Your Schedule :

1st shift; Full-time, 40 hours / week; Monday - Friday, 8am - 4 : 30pm

Your Responsibilities :

• Provide timely and accurate information to customers by phone and email
• Provide basic technical support to clients via email, phone, or other methods
• Demonstrate flexibility in working with the personal and stylistic differences of internal and external customers
• Perform tier 1 and tier 2 troubleshooting steps before escalating issues
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience
• Verify new features within our test environment meet the defined requirements
• Cross train in customer service duties
• Review books for quality concerns
• Aid in collating and shipping kit materials
• Assist other departments as needed

You Must Have :

We Would Also Prefer :

The anticipated hourly range for this position is $17.00 - 18.00. The actual base offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and / or from which they will be performing the job. The range listed is just one component of Taylor Corporation's total compensation and benefits package for employee.

About Taylor Corporation

One of the largest graphics communications firms in North America, Taylor's family of companies provide a diverse set of products, services and technologies addressing the toughest communication challenges. For nearly 50 years , Taylor has been a premier provider of powerful and innovative products, services and expertise for individuals, businesses and dist ributors large and small. Our 10 ,000+ employees spanning 2 6 states and seven countries work diligently to create the interactive, printing and marketing solutions that have helped build some of the world's more recognizable brands. Everything we do begins with identifying the unique priorities and needs of our customers and creating one-of-a-kind solutions. We offer a comprehensive benefit package including several health plans to choose from, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.

The Employer retains the right to change or assign other duties to this position.

Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer / Veterans / Disabled.