Talent.com
Field Technician - Zimmerman, MN

Field Technician - Zimmerman, MN

MidcoZimmerman, MN, United States
2 days ago
Job type
  • Full-time
Job description

Job Summary :

As a Field Technician at Midco, you will install, maintain, and troubleshoot services to ensure optimal performance and customer satisfaction. Your duties include conducting technical assessments, managing service installations and disconnections, and repairing network issues for both residential and business customers. You will work with cutting-edge technology to deliver exceptional customer experiences and ensure customers receive the best value for their needs. If you enjoy problem-solving and interacting with people, this role is perfect for you.

Responsibilities :

  • Conduct accurate and comprehensive technical evaluations of commercial properties for service feasibility, providing an assessment of internal costs.
  • Perform installation tasks, including voice, video, and data installations, as well as service changes and disconnects, in both customer homes and business locations.
  • Troubleshoot and repair services from the tap to Customer Premise Equipment (CPE), resolve signal leakage issues, and ensure optimal signal levels and picture quality on all television sets.
  • Act as a proactive liaison between Field Operations and Business Services to ensure exceptional customer satisfaction.
  • Promote Midco's services and educate customers on their proper use, including adding additional services, accessing online help, understanding channel lineups, and using equipment correctly.
  • Offer technical support and guidance to key internal stakeholders, particularly regarding network extensions and bury drop requirement
  • Ensure a positive customer experience by delivering high-quality service, promptly addressing concerns, and effectively handling challenging situations under pressure.
  • Log all required information on work orders, surveys, and referrals to ensure customer interactions and requests are properly addressed.
  • Mentor and train other team members as required, and cross-train on additional services to meet customer demand.
  • Maintain a clean environment by clearing all debris and materials upon completion of service request.
  • Perform on-call duties as required.
  • Demonstrate knowledge of Midco's safety program by enforcing safety rules and procedures, wearing appropriate safety apparel (e.g., hard hats, safety vests, OSHA-approved boots), and operating all equipment safely.
  • Operate and drive a company vehicle in compliance with all Midco policies and procedures, ensuring safety, efficiency, and adherence to traffic laws. Maintain vehicle cleanliness and ensure regular maintenance and repairs are conducted as scheduled to uphold a professional image.
  • Model Midco's mission, vision, values, ethos, and Leadership Success Drivers, and inspire others to do the same.
  • Ensure customer privacy by adhering to Midco's privacy guidelines while actively following Midco policies and procedures.
  • Maintain reliable and predictable attendance as required by the position.
  • Perform other duties as assigned.

Required Qualifications :

  • High School diploma or equivalent (GED).
  • Must possess and maintain a valid driver's license with a clean driving record. A DUI conviction within the past five years will result in disqualification from employment in this position.
  • Complete Midco First Time Right (FTR) certification within 90 days of hire and consistently apply principles in all aspects of work.
  • Preferred Qualifications :

  • Previous experience in a customer-facing environment is a plus. Comprehensive on-the-job training will be provided.
  • Work Environment :

  • In-person visits to a customer's home or place of business are common. Specific abilities required include accessing a customer's home or place of business by stairs or elevator, operating doors or other entrances, and navigating hallways and buildings.
  • The noise level in the work environment is moderate to loud.
  • Frequent exposure to outside weather conditions.
  • Occasional exposure to moving mechanical parts, high, precarious places, risk of electrical shock, and risk of radiation and vibration.
  • May be required to work in excess of 40 hours per week and outside normal business hours, such as holidays, evenings, and weekends, as business demands.
  • Must be prepared to travel on short notice and work extended, flexible hours.
  • Physical Demands :

  • Be able to safely use a ladder rated for a maximum load of 375 lbs., including the combined weight of the individual, fall protection equipment, and any tools being carried.
  • Required to reach with hands and arms, stoop, kneel, or crouch.
  • Must lift and carry loads up to 80 lbs. and separately handle a 75 lbs. ladder.
  • Must be able to climb poles, ladders, bucket trucks, and other structures with proper fall protection equipment, adhering to the manufacturer's capacity for all equipment.
  • Must be able to work from elevated heights (bucket trucks, aerial lifts) and in tight spaces such as attics and crawlspaces.
  • Bucket trucks have a maximum load capacity ranging from 300 to 400 lbs. based on the manufacturer's specifications for each vehicle. Team members certified for bucket truck use are responsible for being aware of and adhering to these maximum load requirements.
  • Mental Demands :

  • Ability to understand, follow, and execute both routine and non-routine verbal and written instructions.
  • Proficient in understanding problems and collaborating with others to find alternative solutions.
  • Ability to adapt to changing circumstances and remain flexible in a dynamic work environment.
  • Keen attention to detail to ensure accuracy and quality in all aspects of operations.
  • Create a job alert for this search

    Field Technician • Zimmerman, MN, United States

    Related jobs
    • Promoted
    Field Service / Installation Technician

    Field Service / Installation Technician

    Benco DentalMinneapolis, MN, United States
    Full-time
    Field Service / Installation Technician at Benco Dental.At Benco Dental, our company is our family, and we are looking for a new addition to assist us in Driving Dentistry Forward.Please review the d...Show moreLast updated: 30+ days ago
    Field Service Technician - Capital Equipment

    Field Service Technician - Capital Equipment

    Viking Engineering and DevelopmentBlaine, MN, USA
    Full-time
    Quick Apply
    Do you enjoy traveling? Would you like to see the world and get paid to do it? Come join the market leader and take your career to the next level!. Half a Century of Trust, Built One Pallet at a Tim...Show moreLast updated: 30+ days ago
    Field Service Technician

    Field Service Technician

    Viking Engineering & Development USABlaine, MN, US
    Full-time
    Quick Apply
    Do you enjoy traveling? Would you like to see the world and get paid to do it? Come join the market leader and take your career to the next level!. Half a Century of Trust, Built One Pallet at a Tim...Show moreLast updated: 30+ days ago
    • Promoted
    Body Shop Technician-St Cloud Collision Center

    Body Shop Technician-St Cloud Collision Center

    Gilleland Chevrolet Cadillac, Inc.Saint Cloud, MN, US
    Full-time
    Cloud Collision Center has been in operation for 31 years and has grown tremendously within that time.We have built a reputation for being friendly and helpful to our customers.As a high production...Show moreLast updated: 30+ days ago
    • Promoted
    Maintenance Technician - Minneapolis

    Maintenance Technician - Minneapolis

    Tesoro GroupMinneapolis, MN, US
    Full-time
    Tesoro Group is seeking an experienced Maintenance Technician to join one of our long-term clients' team at (1) of their properties in Minneapolis, MN (55408). The ideal candidate will have 2 ye...Show moreLast updated: 30+ days ago
    • Promoted
    Field Service Technician

    Field Service Technician

    Ecolab Inc.Minneapolis, MN, US
    Full-time
    As the industry leader in water technology, we’re growing and need talented people like you to help us continue to protect the world’s most vital resource. Nalco Water, an Ecolab Company...Show moreLast updated: 30+ days ago
    Field Technician (Industrial Services)

    Field Technician (Industrial Services)

    Iron Eagle Industrial ServicesIsanti, MN, USA
    Full-time
    Quick Apply
    COMPANY : IRON EAGLE INDUSTRIAL SERVICES.Field Technician (Industrial Services).Starting at $25 / hr+ (Negotiable, Depending on Experience). Shifts start at 7am in Isanti (some flexibility is required ...Show moreLast updated: 30+ days ago
    Field Service Technician

    Field Service Technician

    Espresso Services Inc / Intermix BeverageMinneapolis, MN, US
    Full-time
    Quick Apply
    ESI was founded as a technical coffee service company in 1989; setting the standard for service quality and customer support in the specialty coffee industry. Our goal is to help our customers serve...Show moreLast updated: 30+ days ago
    Field Service Technician (Printers & Scanner Repair)

    Field Service Technician (Printers & Scanner Repair)

    Peak TechnologiesMinneapolis, Minnesota, United States
    Full-time
    Quick Apply
    Position : Field Service Technician (Printers / Scanners / etc.Peak Technologies, you’ll be the go-to expert ensuring our customers’ printing and forms handling equipment operates at its best.You’ll han...Show moreLast updated: 30+ days ago
    • Promoted
    Senior Installation Technician (Mainly MN & WI; 35% Travel)

    Senior Installation Technician (Mainly MN & WI; 35% Travel)

    Donaldson CompanySt. Cloud, MN, United States
    Full-time
    Donaldson is committed to solving the world's most complex filtration challenges.As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our...Show moreLast updated: 30+ days ago
    • Promoted
    Field Service Manager

    Field Service Manager

    Minnesota JobsAnoka, MN, US
    Full-time
    R10077364 Field Service Manager (Open) Location : Ramsey, MN - Filling industrial How will you CONTRIBUTE and GROW? The (Cryogenic) Field Service Manager is responsible for cryogenic project install...Show moreLast updated: 8 days ago
    • Promoted
    • New!
    Maintenance Technician

    Maintenance Technician

    Diamond GraphicsRamsey, Minnesota, United States, 55303
    Full-time
    Quick Apply
    Why you will enjoy working with Diamond : .Great health benefits include Health, Dental and Vision Insurance, HSA and FSA options, a 401(k) Retirement Savings Plan, a 529 CollegeSavings Plan, and Co...Show moreLast updated: less than 1 hour ago
    • Promoted
    DOD SkillBridge Program - Survey Technician

    DOD SkillBridge Program - Survey Technician

    Bolton & Menk, Inc.Minneapolis, MN, United States
    Full-time
    Bolton & Menk is seeking a Survey Technician through our DOD SkillBridge Program.SkillBridge is a Department of Defense (DOD) program that helps service members gain civilian work experience.As a T...Show moreLast updated: 30+ days ago
    Field Service Technician

    Field Service Technician

    TrunoMinneapolis, MN, USA
    Full-time
    Quick Apply
    The POS Field Service Technician is accountable to ensure timely response to all service requests for customer sites in their assigned territory. Overall responsibility includes ensuring customer ne...Show moreLast updated: 30+ days ago
    Field Service Technician (Heavy Equipment / Electronics)

    Field Service Technician (Heavy Equipment / Electronics)

    Dfbooking Recruitment ServicesMinneapolis, Minnesota, United States
    Full-time
    Quick Apply
    DF Booking Recruitment Services works with reputable employer partners across Canada, the USA, Europe, the UK, Australia, and beyond. We help connect qualified candidates with top employers who are ...Show moreLast updated: 19 days ago
    Field Service Technician (Packaging Machinery)

    Field Service Technician (Packaging Machinery)

    Shippers Supply, Inc.Golden Valley, MN, US
    Full-time
    Quick Apply
    Are you looking to work for a small growing company with a great culture? We are hiring!.Shippers Supply is a growing packaging solutions company that has been providing customer solutions since 19...Show moreLast updated: 30+ days ago
    • Promoted
    Field Service Manager

    Field Service Manager

    AirgasAnoka, MN, US
    Full-time
    Location : Ramsey, MN - Filling industrial.How Will You Contribute and Grow?.The (Cryogenic) Field Service Manager is responsible for cryogenic project installations, providing direction to the cryo...Show moreLast updated: 11 days ago
    • Promoted
    Field Service Technician

    Field Service Technician

    Mazak CorporationMinneapolis, MN, United States
    Full-time
    Install and repair machines and accessories at customer site.Provide Technical information on operation or repair of machines and accessories. Essential duties include, but not limited to the follow...Show moreLast updated: 30+ days ago
    • Promoted
    Utility Field Technician - Water Meters

    Utility Field Technician - Water Meters

    Allegiant Utility ServicesWaconia, MN, US
    Full-time
    Rural Electric Cooperatives and Municipalities for over 25 years.For more information visit us at.We are seeking a highly motivated and safety-conscious individual to join its team with experience ...Show moreLast updated: 5 days ago
    • Promoted
    Field Service Technician II (CT and MA, 10% Travel)

    Field Service Technician II (CT and MA, 10% Travel)

    Donaldson CompanyMinneapolis, MN, United States
    Full-time
    Donaldson is committed to solving the world's most complex filtration challenges.As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our...Show moreLast updated: 30+ days ago