Senior Customer Experience / Loyalty Specialist

Job Opportunity At TJX Companies

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail StoresTJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX familya Fortune 100 company and the world's leading off-price retailer.

The Opportunity : Contribute To The Growth Of Your Career.

Provides support and direction to Field and Home Office to drive profitable sales by enhancing Customer Experience (CX), Loyalty Engagement (TJX Rewards) and Associate Experience (AX). This role provides strategic direction, training, and support to ensure operational excellence and alignment with business goals. Supports the chain by providing strategies based on global and thematic trends and opportunities. Evaluates training programs, store systems applications and serves as an internal consultant to ensure the business needs are being met.

Major Areas Of Responsibility

• Implements and achieves Customer Experience, Associate Experience and Loyalty objectives by analyzing and increasing chain performance trends and opportunities.
• Ensures the education and execution of all Company customer experience standards and programs to Field Leadership.
• Develops and implements field communications, training tools, motivation programs, and business analysis strategies to impact field programs.
• Monitors and analyzes performance through the review of statistics and comments to identify districts in need of support regarding the customer experience and helps coordinate programs to increase the level of customer satisfaction.
• Partners with TJX Rewards Program Management to include, Global Payments, Marketing, Customer Service, and the financial partner to support field execution of the program.
• Participates in the development of Customer Experience strategies that involve Sierra Store Operations, Consumer Insights, TJX Customer Service, and Marketing.
• Promotes Customer Experience, Associate Experience, and TJX Rewards Program and seeks input and ideas from Field Teams.
• Establishes relationships with Bank Partner Regional Credit Sales Managers, coordinates and aligns on strategy, priorities, and travel.
• Acts as a Field liaison to provide feedback to Home Office to improve execution and support process improvement.
• Supports Associate Experience initiatives to drive engagement and performance, including Store Leadership Conferences, all-store meetings and motivation projects.
• Special projects as assigned.

Who We Are Looking For : You.

Benefits include associate discount; 401(k) match; medical / dental / vision; HSA; health care FSA; life insurance; short / long-term disability; paid holidays / vacation / sick / bereavement / parental leave; EAP; incentive programs for management; auto / home insurance discounts; tuition reimbursement; scholarship program; adoption / surrogacy assistance; smoking cessation; child care / cell phone discounts; pet / legal insurance; credit union; referral bonuses. All benefits are subject to applicable plan or program terms (including eligibility terms) and may change from time to time. Contact your TJX representative for more information.

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.