Senior Sales Enablement Analyst : CRM

Senior Sales Enablement Analyst

The primary function of the Senior Sales Enablement Analyst is to leverage sales tool expertise to partner with CAI Sales and SBO stakeholders to ensure the sustainability of Salesforce.com, AI, Native Salesforce Reporting, and other sales enablement tools.

The Senior Sales Enablement Analyst will be responsible for the daily support of these tools, execution of enhancements and timely resolution to outages / breaks in functionality.

What You'll Do :

• Serve as Salesforce.com SME specifically as it relates to existing and net new functionality / configuration; leverage expertise to ensure all implications to system changes are properly vetted.
• Provide Tier 2 support for Tier 1 team members, end users, and boundary partners by addressing recurring trends and resolving complex scenarios within established SLAs.
• Ensuring that tickets worked are properly categorized and associated with common "Problem Tickets" when applicable, and that strong notes are incorporated to allow follow-up that is actionable.
• Strong aptitude for learning and applying emerging technologies (e.g., AI) to deliver innovative solutions and meet evolving stakeholder requirements.
• Lead specific initiatives requiring Salesforce.com expertise to ensure things are in place to support end users such as reporting needs, referral / lead routing, task routing tables (ex. GTM changes, new tool integrations, major process changes, etc).
• Conduct high-level needs assessments for incoming requests to confirm whether existing tools and functionalities can already meet the need before engaging the Experience Team for system enhancements.
• Work closely with Experience Team members as needed to help support new functionality discovery by providing insight into the day-to-day user experience, assisting with UAT testing and assisting with Go-Live Testing.
• Partner with Process Governance and Tools Strategy team to ensure understanding of roadmap, best practices and overall strategy of all sales enablement tools; recommend ways to improve processes, productivity and user engagement.
• Daily collaboration with Tier 3 support to document and drive forward issue resolution.
• Work directly with CAI sales team members and leaders as needed to support their daily use and experience related to sales tools.
• Daily administration of sales enablement tools in direct support of CAI sales team members.
• Leverage processes to triage outages / breaks in sales tools to determine appropriate disposition of issue.
• Partner with Sales Training and Communications Teams to ensure new feature / functionality is properly communicated and trained to all appropriate users.
• Consult Sales Team on how best to accomplish business goals using tools / system available.
• Proactively seek opportunities to improve the user experience.
• Other duties as needed or required.

What's in It for You?

Here's a sneak peek at the benefits you could experience as a Cox employee :

Who You Are : Minimum :

Preferred :

Join the Cox family of businesses and make your mark today!

To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and / or in company vehicles is prohibited.

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells or simply uses cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation / wellness days, and / or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer All qualified applicants / employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. Application Deadline : 11 / 09 / 2025