Team Leader

Job Purpose

The Team Leader is responsible for the complete operations of the store while on duty and acting as the Person in Charge unless a more senior level manager is present. This position will make appropriate recommendations to the store management team regarding any store concern or opportunity. The Team Leader will assist store management in customer service, product availability, execution of food service programs, safety, shift management, and vendor care.

The Team Leader will work in support of the store management team to ensure customer satisfaction, maximize sales, manage cost controls, and achieve established goals.

Essential Functions

Customer Service & Sales

• Ensures every customer receives outstanding service by providing a friendly environment; greets and acknowledges customers, maintains high standards, demonstrates product knowledge, and completes all components of customer service.
• Coaches and supports team members in delivering consistent, friendly, and knowledgeable service to every customer.
• Develops knowledge and awareness of current products, marketing programs, promotions, strategies, and initiatives; educates all retail team members.

Operations & Compliance

Food & Beverage Execution

Store Appearance & Maintenance

Additional Responsibilities

Supervisory Responsibilities

Supervises all store employees in the absence of a more senior leader.

Qualifications

Required

Preferred

Success Factors

Work Requirements