Job Description
Job Description
PRIMARY FUNCTION :
Greets members by name and check members into the Club on a daily basis, making sure they are logged in appropriately. This position also assures that all members and guests adhere to registration procedures on a daily basis; oversees the replacement of lost Club cards and invoicing of membership dues and / or activity fees; will answer phones, take messages, provide callers with information, and track membership program participation, maintain files and provide administrative support.
ESSENTIAL JOB RESPONSIBILITIES :
- Answer phones and manage phone system
- Greet visitors, answer questions, and disseminate information
- Prepare and generate reports as needed
- Keep office supplies organized and in supply
- Keep Front Desk clean, inviting, and organized
- Maintain records of deposit and member accounts
- Collect monies from members for fees and activities
- Reconcile money and prepare deposits
- Follow cash handling procedures
- Maintain member files (electronic and paper)
- Coordinate new / seasonal program enrollments
- Insure accurate tracking of member attendance and non-member activities
- Attend and participate in weekly staff meetings.
- Report to work on time and fully prepared.
- Complete honest and accurate time sheets by established deadlines.
ADDITIONAL RESPONSIBILITIES :
May participate in special programs and / or events.May be required to document member concerns / incidents / injuriesMay be required to meet and / or communicate directly with school and / or teachers regarding member needs / Club announcements.Maintain high standard of customer service in dealing with members, parents, volunteers, other staff members and the general public.Assume other duties as assigned.SKILLS / KNOWLEDGE REQUIRED :
Must be a minimum of 21 years of age.Experience with computers and basic office equipment required.Some experience in working with children, preferably school-aged children.Basic knowledge of youth development.Demonstrated customer service skills.CPR and First Aid certification.Valid Missouri State Drivers License, if operating Club vehicles.PHYSICAL REQUIREMENTS / WORK ENVIRONMENT :
Must be able to stand or walk for extended periods of time.Must be able to squat or bend to communicate at youths’ level.Must be able to lift up to 50 pounds and carry up to 10 pounds for short periods of time.Must be able to participate in physical activities throughout the facility, on the property and / or on field trips.DISCLAIMER :
The information presented indicates the general nature and level of work expected of employees in this position. It is not designed to contain, or to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job.