Guest Services Coordinator

Job Description

Job Description

Salary :

St. Johns Ministries is a community-supported non-profit organization committed to making a positive impact in service to those experiencing homelessness and housing insecurity in our community. Those we serve are considered guests of our organization. We are seeking a Guest Services Coordinator to support our two daytime resource centers, with primary responsibilities at the Micah Center.

Position Overview :

The Guest Services Coordinator serves as the welcoming presence and central point of contact for guests, community members, and service providersboth in person at our daytime resource center and through phone and email. This role blends hospitality with organization, providing administrative and program support to ensure smooth daily operations. Working closely with staff and volunteers, the Guest Services Coordinator helps create a safe, respectful, and dignified environment for those we serve.

General Responsibilities :

Administrative and Operational Tasks

• Answer phone calls, emails, and other correspondence and direct to other staff members as fitting.
• Arrange appointments for guests with case managers.
• Manage incoming and outgoing mail deliveries and ensure that mail is properly distributed to guests.
• Oversee daily tasks, including maintaining shared areas, preparing coffee, and assisting guests with information.
• Perform light cleaning and maintenance duties, collaborating with facilities and shelter staff to ensure a safe and well-kept environment.
• Maintain an inventory of office supplies and ensure that all areas remain clean and organized.

Program and Guest Engagement

Safety and Security

Participation Tracking and Coordination

Perform additional duties as assigned.

Education or Experience

Skills and Abilities

Physical Demands :

Work Environment :