Customer Success Manager, Advertising (DSP)

Customer Success Manager, Advertising (DSP)

CommerceIQ's AI-powered digital commerce platform is revolutionizing the way brands sell online. Our unified ecommerce management solutions empower brands to make smarter, faster decisions through insights that optimize the digital shelf, increase retail media ROI and fuel incremental sales across the world's largest marketplaces. With a global network of more than 900 retailers, our end-to-end platform helps 2,200+ of the world's leading brands streamline marketing, supply chain, and sales operations to profitably grow market share in more than 50 countries.

The Role :

Fueled by our customer and business growth, we're looking for a Customer Success Manager, Advertising (DSP) to run and grow relationships with our customers, ensuring they are successfully adopting the product. Specifically, this role will oversee the management of display advertising campaigns on platforms including, but not limited to, Amazon DSP, Walmart Connect, and The Trade Desk (TTD).

The goal of our Customer Success Managers at CommerceIQ is, simply, to help our customers achieve profitable revenue growth using our platform. They do so by partnering with the CommerceIQ Customer Success Team and other cross-functional partners to onboard, train, and provide day-to-day support for our customers. Since we partner with ecommerce sales and marketing operations teams on growing their Amazon business, our Customer Success Managers need to be skilled at understanding the customer's business priorities and able to map the product capabilities of CommerceIQ and the Amazon ecommerce platform.

What You'll Do :

• Understand customer needs to plan, organize, and manage all display advertising including, but not limited to, Amazon DSP, Walmart DSP, and The Trade Desk.
• Collaborate with internal teams including other Customer Success Managers to run full-funnel media campaigns and ensure display advertising strategies align to paid search campaigns
• Be the liaison between Amazon Advertising, Walmart Connect and other external partners and our clients
• Be an expert on the CommerceIQ platform and act as a vital resource for helping with training, questions, and troubleshooting customer issues
• Be a subject matter expertise in e-commerce advertising for our customers, guiding them on how to drive growth for our customers
• Perform deep data analysis to answer the client's strategic questions, and drive action
• Move the needle with respect to the client's KPIs and continuously showcase the value of CommerceIQ's platform throughout the engagement period
• Collaborate with our internal teams to shape new features
• Take ownership of customer service requests through coordinating with the technical support and engineer teams to ensure requests are addressed quickly and with a high level of satisfaction
• Advise our Sales team on upselling & cross-selling opportunities that will help our customers succeed

What You'll Bring :

Benefits & Perks :

The typical base pay range for this role across the US is USD : $94,000 - $128,000 per year. This base pay range may be inclusive of several career levels at CommerceIQ and will be narrowed based on a number of factors including the candidate's experience, qualifications, and location. Base salary is just one part of your total rewards package at CommerceIQ. You may also be eligible for long-term incentives, in the form of company stock options, as well as potential discretionary bonuses. You will also receive access to :

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other category prohibited by applicable law.