Assistant Community Manager / Compliance Specialist

Compliance Specialist

The Compliance Specialist is responsible for managing all aspects of affordable housing programs. This position approves all affordable housing applications and lease files to ensure compliance with local laws and lender requirements. The position prepares and submits all reports associated with affordable housing. The position may assist with sales and marketing of both affordable and market rent homes as needed.

Responsibilities include :

Certifying new applicants for the tax credit or other affordable program in order to determine eligibility.

Interviewing households to ensure that the questionnaire(s) are completed fully and to obtain all verifications, certifications, and affidavits. Verify all income and assets, review documents for completeness and accuracy, and clarify information, if necessary. Prepare calculation of income worksheets and calculation of income from assets. Ensure corrections are made timely and that the certification is approved and completed on time.

Touring prospective households through the community and the available units. Move in households if deemed eligible. Enter the information into the management software system.

Processing annual re-certifications for the in-place AHP tax credit households. Interviews households to ensure that the questionnaire(s) are completed fully and to obtain all verifications, certifications, and affidavits. Compares current information to the previous year. Verifies all income and assets, reviews documents for completeness and accuracy, and clarifies information, if necessary. Prepares calculation of income worksheets and calculation of income from assets. Enters the information into the management system. Ensures corrections are made timely and that the certification is approved and completed on time.

Giving direction to and mentoring leasing consultants assisting with files during the certification and Re-certification process. Reviews all files.

Giving guidance during the certification process to determine eligible.

Meeting with all agencies during audits of the community. Prepares paperwork and reports requested by the agencies and follows up with corrections and submissions / findings from the audit.

Ensuring that all affordable housing program requirements and applicable HUD / Agency regulations are monitored regularly and are in full compliance with appropriate regulatory agreements and agencies, including waiting list, certifications, re-certifications, and other reporting requirements. This includes managing and mitigating vacant units.

Maintaining overall compliance of AHP files. Ensures that files contain authentic and proper signatures, dates, and data. Obtains timely compliance department renewal of all resident certification and re-certification. Oversees and ensures timely input, proper use, and full utilization of on-site PC-based property management software systems including training of new associates and ongoing training of property associates.

Education and / or Experience :

High School diploma or equivalent (GED), Bachelors degree or related experience preferred

Prior affordable housing compliance experience

Commitment to, and passion for, providing outstanding customer service

Strong communication skills

Multi Family or related property management experience, retail sales or hospitality experience

Skills / Specialized Knowledge :

Clearly communicate, speak, read, and write in English as demonstrated by clear and concise written and verbal communication.

Computer skills including Microsoft Word, Excel, Entrata, Yardi, and Revenue Management Software.

Ability to perform basic arithmetic skills such as measurement, addition, subtraction, multiplication, and division.

Operate general office equipment, such as, but not limited to, personal computer, tablet, telephone, and successfully program fobs and other electronic devices.

Capable of travelling between all communities in the region.

Report to work on time, work assigned schedules (including weekends) and accurately document / verify time worked.

Mill Creek is an Equal Opportunity Employer

Are you ready to contribute to the success of Mill Creek Residential? If so, apply today and become part of an organization that believes in uncompromising integrity, celebrating successes, continuous improvement, and working hard, smart, and together!